We know that you care how information about you is used and shared, and we appreciate your trust. This Privacy Policy explains how CES Software, LLC and its subsidiaries (collectively, "we," "us," or "our") collect, use, and share information about you when you use our websites, networks, applications, mobile applications, online services, and other services provided by us ("Services") or otherwise interact with us. If you are a California resident, please see the "Note to California Residents" section below.
What information do we collect?
Information you provide
- Registration and profile information. When you create an account, place an order, or request appointments, we ask for your name, email address, phone number, payment information, billing and shipping address, demographic information, and other information you choose to provide.
- Payment information. When you make a purchase, we collect payment card information. Depending on your chosen payment option, we may use a third-party service provider that handles payments on our behalf and will receive your payment card information.
- Communications. If you contact us directly, we may receive additional information about you — including your name, email address, phone number, the contents of any message or attachments you send, and other information you choose to provide. We may also record calls with our Customer Service team to handle your inquiry and for training, research, and product development purposes.
- Careers. If you apply for a job with us, you may submit your contact information and résumé online. We will collect the information you choose to provide, such as your education and employment experience.
Information collected when you use our services
- Location information. When you use our Services, we receive your general location information (for example, your IP address may indicate your general geographic region).
- Device information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
- Usage information. To help us understand how you use our Services and improve them, we automatically receive information about your interactions — such as the pages or content you view, the searches you conduct, purchases you make, and the dates and times of your visits.
- Inferred information. We may derive information or draw inferences about you based on information we collect. For example, based on your browsing or purchasing activities, we may infer your purchasing preferences.
- Cookies and similar technologies. We and third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising providers, may use these technologies to collect information about your online activities over time and across different services. You can review your browser's "Help" settings to manage cookie preferences. Please note that disabling cookies may limit certain features of our Services. For more details, please see our Cookie Policy.
- User feedback. We receive information about ratings and reviews that you post when you use our Services.
Information we receive from third parties
- Third-party services. If you link our Services to a third-party account, we may receive information about you, including your profile information and your use of that account. If you wish to limit the information available to us, please visit the privacy settings of your third-party accounts.
- Other third parties. We may receive additional information about you — such as demographic data — from third parties such as data or marketing partners, and combine it with other information we have about you.
How do we use the information we collect?
We use your contact information (email address, phone number, and billing and/or shipping address) for the following purposes:
- To process and deliver purchases, returns, and backorders, and to help prevent fraud.
- To send you security alerts, shipping notifications, and other administrative messages, to provide customer support, and for marketing purposes — such as information about products, promotions, surveys, news, and events we think may interest you.
- To help you create, manage, and maintain an account on our Services.
We use other information we collect to:
- Customize our Services and product offerings to present tailored content — including remembering your information across visits, providing customized advertisements and content, monitoring the effectiveness of our Services and third-party marketing activities, and tracking entries, submissions, and status in any promotions or activities on our websites.
- Monitor and analyze trends, usage, and activities, and improve our Services and product offerings.
- Provide, maintain, and improve our products and Services, including customer service.
- Record purchases you have made through our Services.
- Allow you to post comments and communicate with us through our Services, including on our social media pages.
- Facilitate the connection of third-party services or applications, such as social networks.
- Facilitate transactions and payments.
- Evaluate your application if you apply for a job with us.
- Protect against fraud and unauthorized transactions, including identifying potential unauthorized users and/or hackers.
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as required by applicable laws, regulations, or governmental requests.
How do we share customer information?
- Vendors and service providers. We may share information we receive with vendors and service providers retained in connection with the provision of our Services.
- Third-party app integrations. If you connect a third-party application to our Services, we may share information with that third party.
- Analytics partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google's practices at google.com/policies/privacy/partners and opt out by downloading the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
- Aggregated or de-identified data. We may make certain automatically collected, aggregated, or de-identified information available to third parties for compliance reporting, business or marketing purposes, or to assist such parties in understanding usage patterns for certain programs, content, services, advertisements, or features.
- As required by law. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to comply with law enforcement requests and legal process (such as a court order or subpoena), respond to your requests, or protect your, our, or others' rights, property, or safety.
- Merger, sale, or asset transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.
- Consent. We may also disclose your information with your permission or at your direction.
What choices do I have?
You can always choose not to provide information, even though it might be needed to make a purchase or take advantage of certain features. You may manage, update, or close your account by emailing us at support@hiecor.com.
- Marketing communications. If you prefer not to receive marketing emails, simply click the unsubscribe link at the bottom of any of those emails. If you opt out of marketing emails, we may still send you transactional messages such as purchase receipts, shipment information, or account-related emails.
- Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
International
The information we collect about you may be transferred to, and accessed from within, the United States and other countries as permitted by applicable law. These other countries may not offer the same level of data protection as your home jurisdiction. We will take steps to maintain an adequate level of protection for this information in the jurisdictions in which we process it. If you are in the European Economic Area ("EEA") or Switzerland, please see the "Note to Individuals in the EEA, UK and Switzerland" section below.
Children's privacy
We do not knowingly collect, maintain, or use personal information from children under 16 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, please alert us at support@hiecor.com.
Data security
We use certain safeguards intended to secure the personal information we process in accordance with this Privacy Policy. Unfortunately, the internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.
SMS communications
By providing your phone number during checkout or account registration, you consent to receive transactional SMS messages related to your orders, including receipts, payment confirmations, and support communications.
Message frequency may vary depending on your activity. Message and data rates may apply.
You can opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact our support team.
We do not share, sell, or rent your phone number or SMS consent information to third parties for marketing purposes.
Notice of changes
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, may provide additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us.
Note to California residents
This section provides details about rights afforded to California residents under the California Consumer Privacy Act ("CCPA"), and supplemental details about the personal information we collect.
In the last 12 months, we collected the following categories of personal information: identifiers (such as name, contact information, and device identifiers); commercial information (such as items purchased); internet or other network activity information (such as browsing behavior and other usage data); location data; inferences (such as purchasing preferences); demographic data; electronic, visual, or similar information (such as customer support call information); professional or employment-related information (such as résumés you provide); and other personal information (such as product feedback or payment method information).
Subject to certain limitations, the CCPA provides California residents the right to:
- Request access to details about the categories or specific pieces of personal information we have collected in the last 12 months.
- Request deletion of their personal information.
- Opt out of any sales that may be occurring.
- Not be discriminated against for exercising these rights.
We do use third-party cookies and related technologies to deliver targeted advertising, which may be deemed a "sale" under the CCPA.
California residents may submit access or deletion requests by emailing support@hiecor.com. We will verify your request by asking you to provide information that matches what we have on file. You may also designate an authorized agent to exercise these rights on your behalf, though we will require proof of authorization and may still ask you to verify your identity directly.
Note to individuals in the EEA, UK, and Switzerland
If you are in the EEA, UK, or Switzerland, you have certain rights and protections under applicable law regarding our processing of your personal data.
Legal basis for processing
- Necessity. As necessary to perform our responsibilities under our contract with you — for example, to process your order and deliver the products you purchase.
- Legitimate interest. When we have a legitimate interest in processing your personal data — for example, to communicate with you about changes to our Services or legal documents, to prevent fraud, or to provide, protect, and improve our products and services. We rely on legitimate interests only where they are not overridden by your rights and interests.
- Consent. If we request your consent to a specific processing activity (such as sending marketing emails) and you provide consent in the manner indicated.
- Legal obligation. In some cases, processing will be necessary for compliance with a legal obligation, such as responding to legal process requests.
Data subject requests
You have the right to request access to and receive information about the personal information we maintain about you, update and correct inaccuracies, restrict or object to the processing of your personal information, have information anonymized or deleted, or exercise your right to data portability. You may also have the right to lodge a complaint with a supervisory authority in your country of residence. Contact us at support@hiecor.com to exercise any of these rights.
You have the right to withdraw any consent you previously provided at any time and free of charge. We will apply your preferences going forward, and this will not affect the lawfulness of processing before your consent withdrawal.
Data transfers
When we transfer personal information outside of the EEA, UK, or Switzerland, we will comply with applicable data protection laws, including implementing appropriate contractual protections. Contact us to obtain a copy of the safeguards we use for such transfers.
Data retention
We store the information we collect for as long as necessary for the purposes for which it was originally collected. When determining retention periods, we consider the type of products and services requested, the nature and length of our relationship with you, mandatory retention periods provided by law, and applicable statutes of limitations.
Questions or complaints
If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local data protection authority, please visit: edpb.europa.eu.