Retail Operating Platform

The Retail Operating Platform for Multi-Location Retail Stores

Replace 8–12 disconnected tools with one retail management system — POS, CRM, inventory, delivery, and 7 AI employees built for retail stores of every kind.

Most retail platforms stop at the sale. HieCOR is a retail ERP built for retail stores that need more — connecting inventory reservation, delivery scheduling, service follow-up, customer communication, and the AI that keeps every team moving in one system your entire retail operation runs on.

See a 30-minute demo Explore the platform ↓

No commitment required  ·  US-based implementation team

8–12

disconnected systems replaced on average

POS · CRM · inventory · service · more

One

unified data layer across every team and channel

no copy-paste between systems

Real-time

inventory sync across store, warehouse, web, and marketplace

always selling what you have

7 AI

employees built into every workflow

named roles · real tasks · not a chatbot

Built for retailers and service businesses across North America

Appliance retail & service Furniture retail Mattress & bedding Home furnishings HVAC Appliance repair Plumbing Electrical Garage door Equipment sales & service

14

retail and service industries supported

out of the box, no custom builds

8–12

tools replaced per deployment on average

POS · CRM · inventory · service · more

45 days

average time from contract to go-live

US-based implementation team

7

named AI employees in every workflow

not a chatbot add-on — built in from day one

End-to-End Retail Workflow — From First Contact to Repeat Revenue

Connect every step from first contact to repeat revenue.

Retail operations break when quotes, orders, inventory, delivery, and follow-up live in different systems. HieCOR gives every team one connected workflow — from the moment a customer walks in to the moment they come back.

app.hiecor.com / customer-intelligence
HieCOR Discover screen — Capture every customer, wherever they start.
1Discover

Capture every customer, wherever they start.

Showroom floor, website, marketplace, or kiosk — every interaction flows into one unified customer record the moment it happens. Your team always knows who's been in, what they looked at, and what they need next.

360°Complete customer intelligencePurchase history, service records, open quotes, and communication — all in one view before your associate says hello.
  • ✓Every channel unified — in-store, web, marketplace, and kiosk
  • ✓Full purchase, service, and communication history per customer
  • ✓AI-flagged follow-up opportunities surfaced automatically
  • ✓Smart lists built from real behavior — not manual segments
See it in actionExplore retail CRM & Smart Lists →
app.hiecor.com / estimate / 33410
HieCOR Quote screen — Build and send proposals in minutes.
2Quote

Build and send proposals in minutes.

Create a professional, itemized estimate with parts, labor, and tax — then send the customer a text-to-approve link. You'll know the moment they open it, ask a question, or approve. No callbacks, no waiting.

<4 minFrom line item to customer approvalBuild the estimate, send the link, get the approval — all before you leave the customer's driveway.
  • ✓Itemized estimates with parts, labor, tax, and terms
  • ✓Text-to-approve link sent directly to the customer's phone
  • ✓Real-time open and approval notifications for your team
  • ✓Customer can ask questions directly in the approval thread
See it in actionExplore Estimates & Proposals →
app.hiecor.com / invoice / create
HieCOR Sell screen — Take payment any way the customer wants.
3Sell

Take payment any way the customer wants.

Convert an approved estimate to an invoice in one click. Accept payment at the counter, in the field, or online — by card, text-to-pay, QR code, or ACH. Every transaction automatically syncs across the entire platform.

6+Payment methods, one platformCard, text-to-pay, QR, ACH, online invoice, or in-person — every method, zero re-entry into another system.
  • ✓One-click conversion from approved estimate to invoice
  • ✓In-person, mobile, text-to-pay, and online payment options
  • ✓Automatic sync to customer record, inventory, and CRM
  • ✓Instant digital receipt — no manual entry required
See it in actionExplore Retail Invoicing →
app.hiecor.com / fulfillment / order-detail
HieCOR Fulfill screen — Reserve inventory the moment the sale is made.
4Fulfill

Reserve inventory the moment the sale is made.

The moment a sale closes, HieCOR reserves the stock, triggers the fulfillment workflow, and syncs every location and channel in real time. Your warehouse team sees what's needed before the customer finishes signing.

0.3sInventory reserved after every saleNo emails to the warehouse. No manual stock checks. No overselling. Every location synced the instant the sale closes.
  • ✓Real-time inventory reservation across every location
  • ✓Fulfillment workflow triggered automatically at point of sale
  • ✓AI flags low-stock and oversell risk before it impacts customers
  • ✓Warehouse, store, and marketplace always in sync
See it in actionExplore retail inventory management →
app.hiecor.com / dispatch / route-board
HieCOR Deliver screen — Route, notify, capture, and follow up — automatically.
5Deliver

Route, notify, capture, and follow up — automatically.

HieCOR optimizes the route, puts full stop details on the driver's mobile, sends the customer an ETA text, captures digital proof of delivery, and triggers post-delivery follow-up — zero manual steps from your dispatch team.

ZeroManual steps between sale and delivery confirmationRoute, notify, capture, and follow up — HieCOR handles it all without your team touching a thing.
  • ✓AI-optimized daily route planning before the day starts
  • ✓Driver mobile app with full stop details and navigation
  • ✓Automated customer ETA notifications and arrival updates
  • ✓Digital proof of delivery captured and auto-filed
See it in actionExplore Routing & Delivery →
app.hiecor.com / service / field-ticket
HieCOR Grow screen — Act on a ranked list, not a gut feeling.
6Grow

Act on a ranked list, not a gut feeling.

After the sale, HieCOR keeps working. AI reads your real customer, purchase, delivery, and service data to surface who's ready to buy again, who needs a service reminder, and who would leave a review — ranked and ready every morning.

DailyAI-ranked revenue opportunities every morningYour team starts every day knowing exactly who to contact, what to say, and why — no guesswork, no spreadsheet.
  • ✓AI surfaces repeat-buy, service, and winback opportunities daily
  • ✓Review requests timed after positive service completions
  • ✓Warranty and service reminders sent automatically
  • ✓Full customer lifetime value tracked across every interaction
See it in actionMeet Morgan, your Growth AI →

Replace 8–12 disconnected tools with one retail platform your whole store operation runs on.

See a 30-minute demo

Core Retail Platform Capabilities

Built for retail stores that need more than a POS.

HieCOR retail management software connects every team in your retail store — from the sales floor and warehouse to the delivery team and customer service workflow — into one retail operating system purpose-built for stores that sell, deliver, and service.

🏬

Retail POS & In-Store Sales Tools

Give every associate a complete customer record, open quote history, real-time inventory, and payment tools — from the counter, the floor, or a customer’s home. No more “let me check in the back.”

Retail POSIn-store kioskEstimates & proposalsInvoicing & text-to-pay
📦

Retail Inventory Management & Order Fulfillment

Know what’s available, where it is, and when it ships before your customer asks. One retail inventory software record across every store, warehouse, website, and marketplace — always accurate, always in sync.

Real-time inventoryWarehouse controlDelivery routingMarketplace order sync
📈

Customer Growth & AI-Powered Follow-Up

HieCOR surfaces who’s ready to buy again, who’s due for service, and who’d leave a review. Your team acts on a ranked list — not a gut feeling or a manual spreadsheet built from exports.

Retail CRM2-way textingSmart listsReporting & analytics

7 AI-Powered Retail Employees Built Into Every Workflow

Seven AI employees working inside your retail operation every day.

HieCOR AI Employees aren’t chatbots — they’re role-specific team members built into your workflows, reading your real customer, inventory, and order data to surface revenue you’d otherwise miss.

Jamie

Sales & Customer Experience AI
💼
  • →Identifies which customers in your queue are most likely to convert today and prepares a ranked follow-up list
  • →Drafts follow-up messages with full order and quote context already attached
  • →Flags stalled estimates before they go cold — with a recommended next step for each one
Meet Jamie →

Alex

Inventory & Supply Chain AI
📦
  • →Flags SKUs below reorder point before your next delivery window closes
  • →Catches oversell risk across channels before a customer is promised stock you don’t have
  • →Recommends PO quantities using sales velocity and supplier lead times
Meet Alex →

Morgan

Revenue Growth & Marketing AI
📣
  • →Finds customers overdue for follow-up and prepares a ranked outreach list with recommended messaging
  • →Identifies who’s ready for a review request — and who has an open issue that needs resolving first
  • →Drafts SMS and email campaigns built from your actual purchase and service history
Meet Morgan →

Jordan

Delivery & Field Operations AI
🚚
  • →Flags delivery routes with timing risk before the day starts so dispatch can act proactively
  • →Prepares customer arrival window updates for the team to review and send
  • →Surfaces exceptions — delayed stops, missing confirmations — before they become inbound calls
Meet Jordan →

Plus Taylor (Customer Support AI), Riley (Product Data AI), and Mark (Service Technician AI) — meet all 7 AI employees →

Retail Software Use Cases: Big-Ticket, Multi-Channel & Service-Linked Stores

Designed for retailers where the sale is just the beginning.

HieCOR is strongest where retail operations require more than a basic POS — where delivery, installation, service, and follow-up are part of every transaction.

Big-ticket retail

Appliance, furniture & mattress stores

Your team closes a $3,200 appliance sale. The warehouse, delivery team, and accounting system all need to know within seconds — not after someone sends an email. HieCOR connects the sale to inventory reservation, delivery scheduling, and invoice generation without a single manual handoff.

  • Product availability by location, real time
  • Quote-to-order with no re-entry
  • Delivery and installation visibility

Multi-channel retail

Retailers selling everywhere

You’re selling in-store, on your website, and on Amazon simultaneously. Someone buys the last unit on Amazon while your floor associate is writing it up. HieCOR prevents that conversation. Real-time inventory sync across every channel means one source of truth — always.

  • Channel inventory sync, always current
  • Marketplace order management in one view
  • Unified sales reporting across all channels

Service-linked retail

Retailers who also deliver & service

You sell the product, deliver it, install it, and service it. Your POS, service system, and CRM are three different tools that don’t talk to each other. HieCOR makes the original sale, the delivery, the installation, and the first service call part of one connected customer record.

  • Sale-to-service continuity, no handoff gaps
  • Customer history visible to every team
  • Billing connected to completed work orders

Retail stores using HieCOR replace an average of 8–12 software subscriptions — making it cost-neutral or better within year one. HieCOR works across 14 retail and service industries: from big-ticket home goods and specialty retail to multi-location chains and ecommerce-plus-store operations. One retail management platform. Every type of retail store.

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Retail Platform Software FAQ

Common questions retail store owners and operators ask before choosing a retail management platform.

Covering awareness, evaluation, and decision — the questions that actually determine whether a platform is the right fit for your operation.

AwarenessIs HieCOR only a POS system?

No. HieCOR is a full retail operating platform — including POS, CRM, eCommerce, inventory, estimates, proposals, invoicing, 2-way texting, delivery routing, service management, marketplace sync, reporting, and seven named AI Employees. Most customers replace 8–12 existing tools when they deploy HieCOR.

AwarenessCan HieCOR manage both online and in-store sales?

Yes. HieCOR supports showroom selling, online checkout, marketplace orders, mobile POS, customer invoices, and assisted sales workflows — all from a single unified customer and inventory record. Every sale, regardless of channel, updates the same source of truth.

AwarenessDoes HieCOR support delivery-heavy retail operations?

Yes. HieCOR includes delivery scheduling, route optimization, driver mobile workflows, customer arrival notifications, proof of delivery capture, and automated post-delivery follow-up — all connected to the original sale and customer record. No separate delivery software needed.

EvaluationWhat does migration from our current POS or system look like?

HieCOR’s US-based implementation team manages data migration from most common retail and service platforms. A standard migration includes customer records, product catalog, order history, and service history. Most retailers go live within 45 days depending on data volume and integration complexity.

EvaluationCan HieCOR integrate with our existing accounting software?

HieCOR integrates with QuickBooks. Additional accounting and ERP integrations are available depending on your configuration. Your specific accounting setup will be one of the first things mapped during the implementation conversation — before you sign anything.

EvaluationHow does HieCOR handle multi-location retail operations?

HieCOR is purpose-built for multi-location retail. Inventory, reporting, CRM, and routing all operate across every location simultaneously — giving leadership a consolidated view while giving individual location teams their own operational workspace, controls, and reporting.

DecisionHow is HieCOR priced?

HieCOR is priced based on the modules you deploy, your number of locations, and transaction volume. Because most retailers replace 8–12 existing software subscriptions, HieCOR is typically cost-neutral or better within the first year. Pricing is discussed during the demo — the right configuration varies significantly by operation size and complexity.

DecisionWho supports us after go-live?

Every HieCOR customer is assigned a dedicated US-based Customer Success Manager. Support is available during business hours with escalation paths for critical operational issues. Most customers are fully self-sufficient within 30 days of go-live.

Ready to see what HieCOR can do for your operation?

Most retailers who go through a HieCOR demo identify 3–5 tools they can replace and a clear picture of what the first 45 days would look like. The demo takes 30 minutes.

Best for most

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No commitment required  ·  US-based implementation team  ·  Average onboarding: 45 days