Alex is HieCOR's Inventory AI. Every stock position, every truck inventory, every parts cage, every warehouse bin — Alex monitors all of it in real time and flags the issues before they become problems: the stockout before the technician arrives without the part, the oversell before the customer is disappointed, the margin leak before the invoice goes out without a billed item.
What Alex Does
Alex runs continuously across your entire inventory operation — flagging problems and surfacing recommendations before they cost you money or a customer relationship.
Alex tracks on-hand, committed, available-to-sell, in-transit, and on-open-PO quantities per product and location — updated in real time as every transaction posts.
Alex flags every product that drops below its configured minimum — and surfaces negative available-to-sell positions before a customer orders something that cannot be fulfilled.
Before a technician is dispatched, Alex checks required parts against truck inventory and the nearest warehouse — flagging shortages with resolution options.
Alex monitors usage velocity and compares current stock against the upcoming week's scheduled job types — surfacing recommendations before stock runs out.
Alex compares parts logged on every work order against parts on the corresponding invoice — flagging any part consumed but not charged.
When a product comes back into stock, Alex identifies customers who previously expressed interest and triggers an outreach opportunity through Morgan.
Alex in Action
Alex checks parts required for every scheduled job against truck and warehouse inventory before dispatch. When a shortage is found, resolution options are surfaced immediately — warehouse pull, truck transfer, or job reassignment — with enough lead time to act before the technician leaves the shop.
A Day With Alex
Alex monitors inventory around the clock — across every location, truck, and channel.
Pre-dispatch inventory brief
Alex checks parts requirements for today's 34 scheduled service jobs against truck and warehouse inventory. Three technicians are missing required parts. Alex surfaces resolution options for each before they leave the shop.
Dispatcher sees the shortages, pulls parts for two techs, and reassigns one job to a tech who has the part.
Replenishment recommendation
Alex surfaces an alert: the appliance lid switch used in 40% of washer repairs is at 3 units across all trucks — below the configured minimum for a Monday.
Purchasing creates the purchase order from Alex's recommendation in one click.
Marketplace oversell risk
An appliance sold on Amazon and a customer bought the last unit in the showroom simultaneously. Alex flags the oversell risk in real time.
Operations cancels the Amazon order before fulfillment, preventing a customer disappointment.
Work order billing discrepancy
A completed repair logged a compressor, two capacitors, and 2 hours of labor. The invoice shows the compressor and labor but not the capacitors. Alex flags the discrepancy.
Billing adds the capacitors before the invoice is sent. $84 in margin recovered.
Back-in-stock trigger
A refrigerator out of stock for 3 weeks just arrived via PO receipt. Alex identifies 7 customers who browsed the product or were on the waitlist and triggers a notification to Morgan.
Morgan drafts a back-in-stock message. 3 customers make a purchase within 24 hours.
Where Alex Works
Alex connects to every workflow where inventory position affects a business decision.
Inventory Management
Alex monitors the master inventory position across all locations — flagging below-minimum, negative ATS, and oversell risks.
Explore Inventory Management →Service Work Orders
Alex checks parts availability before each job is dispatched and catches parts used but not billed.
Explore Service Work Orders →Scheduling & Dispatch
Alex surfaces parts shortages at dispatch — before the technician leaves — with resolution options attached.
Explore Scheduling & Dispatch →Marketplace Sync
Alex monitors marketplace inventory levels and flags oversell risk before any channel sells unavailable stock.
Explore Marketplace Sync →Purchase Orders
Alex translates replenishment recommendations into purchase order requests with suggested quantities and suppliers.
Explore Purchase Orders →Marketing Automation
Alex triggers Morgan when back-in-stock events match customer waitlists.
Explore Marketing Automation →FAQ
What inventory positions does Alex monitor?
Alex monitors on-hand, committed, available-to-sell, in-transit, and on-open-PO quantities per product across every location — updated in real time.
How does Alex check parts before a technician is dispatched?
Alex checks parts required for each job against the assigned technician's truck inventory and the nearest warehouse. Any shortage is flagged with resolution options — warehouse pull, truck-to-truck transfer, or job reassignment.
How does Alex identify parts used but not billed?
Alex compares parts logged on every completed work order against parts on the corresponding invoice. Any part consumed but not billed is flagged before the invoice is sent.
How does Alex recommend replenishment quantities?
Alex analyzes usage velocity per product and location, factors in the upcoming week's scheduled job types, and calculates recommended reorder quantities based on minimum stock rules and lead times.
Can Alex prevent oversells across multiple channels?
Yes. When the same product sells simultaneously across multiple channels, Alex flags the oversell risk in real time so the team can cancel the duplicate commitment before fulfillment.
How does Alex connect to customer waitlists?
When a back-in-stock event posts, Alex identifies customers who browsed the product or were added to a waitlist and triggers Morgan to prepare an outreach message.
Most businesses who go through a HieCOR demo immediately see where Alex would change their daily workflow — and how many tasks currently falling through the cracks would get handled automatically.
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No commitment required · US-based implementation team · Average onboarding: 45 days