Routing & Scheduling

Every job. Every technician. Every route. Planned from one dispatch board.

Building the daily service schedule manually — checking a whiteboard, calling technicians to confirm availability, drawing routes on a map, and hoping nothing changes — costs your team hours every morning and costs your customers missed windows every afternoon. HieCOR brings every unscheduled job, every technician's capacity, and every route sequence into one dispatch board with AI recommendations built in.

See a 30-minute demo Explore the platform ↓

No commitment required · US-based implementation team

1 queue

every unscheduled job visible before the day starts

service, delivery, install, and maintenance in one view

job prioritization and technician assignment recommendations

Jordan AI reads SLA, location, skill, and workload

Optimal

route sequencing before technicians leave the shop

drive time, job duration, and time windows all optimized

Auto

customer texts at every route milestone

day-before reminder, arrival window, en-route, completion

Routing Lifecycle

From unassigned job queue to completed route — one connected dispatch and routing workflow.

Route planning breaks when jobs are in one system, technician schedules are in another, customer windows are in a third, and the dispatcher reconciles all three manually every morning. HieCOR connects every step from job queue through completed stop in one platform.

app.hiecor.com / service / SRV-9942

$HieCOR Queue screen$

1Queue

Every unscheduled job visible in one place — before the day starts.

The unassigned job queue pulls in every open service request, installation, delivery, maintenance visit, and callback — from all sources, in one view. Each job shows the customer name, service type, promised date, job duration estimate, zone, and priority level. Nothing falls through because someone forgot to check a separate system.

1 queueEvery unscheduled job visible in one dispatch viewService requests, installations, deliveries, maintenance visits, and callbacks — all in one queue before the day is planned.

✓All unassigned jobs in one queue — no system switching
✓Promised date, priority, job type, and zone visible per job
✓Customer record and equipment history linked to each job
✓New jobs added to the queue the moment they are created

See it in action Explore Scheduling & Dispatch →

app.hiecor.com / service / field-ticket

2Prioritize

Surface the jobs that cannot wait — before the morning briefing ends.

Jordan AI reads your unassigned job queue and surfaces the jobs that need to be scheduled first — warranty calls with SLA commitments, customers who have already rescheduled once, high-value account service requests, and jobs approaching their promised date. Your dispatcher works a ranked list, not a raw unsorted queue.

RankedJobs prioritized by SLA, customer tier, and urgencyWarranty SLAs, rescheduled customers, high-value accounts, and approaching promised dates surfaced and ranked every morning.

✓SLA and warranty commitment deadlines flagged automatically
✓Jobs approaching promised date ranked at the top of the queue
✓High-value account service requests surfaced with priority
✓Rescheduled customers flagged for same-day dispatch consideration

See it in action Meet Jordan, your Field Ops AI →

app.hiecor.com / dispatch / route-board

3Assign

Match every job to the right technician — by skill, location, and capacity.

The dispatch board shows each technician's current job load, zone, skill set, and available capacity alongside the unassigned job queue. Jordan AI recommends which technician to assign to each job based on proximity to the job site, equipment expertise, parts currently on their truck, and workload balance. Drag the job into the right lane — done.

AIBest-fit technician recommended for every job assignmentProximity, skill set, truck parts inventory, and workload balance all factored into Jordan AI's assignment recommendation.

✓Dispatch board shows technician lanes with current load
✓Jordan AI recommends best-fit tech for each unassigned job
✓Skill set, zone, and parts on-hand factored into recommendations
✓Drag-and-drop job assignment with one-click confirmation

See it in action Meet Jordan, your Field Ops AI →

app.hiecor.com / dispatch / route-board

4Route

Sequence every stop for the shortest drive and the most jobs completed.

Once jobs are assigned, HieCOR sequences each technician's stops by location, job duration, time window, and customer-requested arrival slot. Jordan AI flags routes with inefficient sequencing, travel time spikes, or timing conflicts before the day begins. Adjust one stop and the sequence re-optimizes automatically.

OptimalRoute sequence optimized before technicians leave the shopStop order, drive time, job duration, and customer time windows all optimized — flagged if inefficient before departure.

✓Stop sequencing by location, duration, and time window
✓Jordan AI flags inefficient route sequencing before departure
✓Travel time and arrival window conflicts identified proactively
✓Re-sequence with one drag — route re-optimizes automatically

See it in action Explore Routing & Delivery →

app.hiecor.com / messaging / active-chats

5Update

Customers get arrival window texts — without anyone manually sending them.

HieCOR sends automated texts at every service milestone — appointment confirmation the day before, arrival window the morning of the visit, technician en-route notification when the previous stop finishes, and a completion confirmation with receipt. All sent automatically from the job record. Every message logged on the customer's CRM profile.

AutoCustomer texts sent at every service milestone automaticallyDay-before reminder, morning arrival window, en-route notification, and completion confirmation — all automated from the job record.

✓Day-before appointment reminder sent automatically
✓Morning arrival window text triggered at route start
✓En-route notification when the technician completes the prior stop
✓Completion confirmation with receipt link at job close

See it in action Explore 2-Way Text Messaging →

app.hiecor.com / service / field-evaluation

6Complete

Close the route, capture every result, and trigger the next action.

As each stop is completed, HieCOR updates the route board in real time. Completed jobs trigger invoice creation, parts deduction from inventory, and review request scheduling. Exceptions — jobs that took longer, required parts that were not available, or needed a second visit — surface in the exceptions queue for the dispatcher to action the next morning.

Real-timeRoute board updated as each stop is completedInvoice triggered, inventory updated, review scheduled — and exceptions queued for the dispatcher — all at job completion.

✓Route board updates in real time as stops are completed
✓Invoice creation triggered at job completion automatically
✓Parts used deducted from inventory at job close
✓Exceptions and second-visit needs queued for morning review

See it in action Explore Customer Follow-Up →

Core Capabilities

Built for dispatchers who plan routes and service managers who need to see the day.

HieCOR connects the unassigned job queue, technician capacity, AI assignment recommendations, route sequencing, customer notifications, and real-time completion tracking in one routing operating system.

📋

Unassigned job queue

Every open service request, delivery, installation, and maintenance visit in one queue — pulled from all sources, with promised date, priority, zone, and customer record visible per job.

All sources in one queuePromised date visiblePriority and zone shownCustomer record linked

👨‍🔧

Technician capacity view

Dispatch board shows each technician's current load, zone, skill set, and available time slots alongside the unassigned job queue. See the gap before it becomes a problem.

Current workload per techAvailable capacity visibleSkill set and zone shownDrag-and-drop assignment

🗺️

Route sequencing

Sequence every technician's stops by location, job duration, and time window. Jordan AI flags inefficient sequences and timing conflicts before the route is confirmed.

Stop sequencing by locationJob duration factoredTime window optimizationConflict flagging before departure

🔔

Customer notifications

Day-before reminder, morning arrival window, en-route notification, and completion confirmation — all sent automatically from the route record without any manual action.

Day-before reminderMorning arrival windowEn-route notificationCompletion confirmation

📍

Live route monitoring

Route board shows each technician's active stop, completed stops, and remaining schedule in real time. Jordan AI flags overruns, missed windows, and routing conflicts as they happen.

Live stop statusOverrun alertsMissed window flagsReal-time board updates

📊

Route reporting & AI

Completion rate, average job duration, drive time vs job time, first-visit fix rate, and technician utilization all tracked. Jordan AI surfaces the daily patterns that affect service capacity.

Completion rate trackingDrive vs job time splitFirst-visit fix rateTechnician utilization

AI Employees

AI working your routing and scheduling every day.

HieCOR AI Employees read your real job, technician, route, and customer data to build better schedules, flag exceptions before they happen, and improve the daily plan over time.

Jordan

Delivery & Field Operations AI

🚚

→Prioritizes the unassigned job queue every morning by SLA commitment, customer tier, promised date, and rescheduled status — surfaces the jobs that cannot wait
→Recommends the best-fit technician for each job based on proximity to the job site, skill set match, parts currently on the truck, and workload balance
→Flags inefficient route sequences, timing conflicts, and overloaded technicians before the day begins — giving dispatchers time to adjust before technicians leave the shop

Meet Jordan →

Mark

Service Technician AI

🔧

→Reviews each scheduled job and surfaces the most likely parts needed based on the job type, equipment model, and prior service history — giving the technician a parts checklist before departure
→Identifies jobs where the scheduled technician does not have the right parts on their truck and flags the shortage for dispatcher review before departure
→Summarizes prior service visit notes for each scheduled job into a 60-second technician briefing — no scrolling through old tickets at the customer's door

Meet Mark →

Taylor

Customer Support AI

💬

→Monitors inbound replies to arrival window texts and routes them to the dispatcher with the active job and route context already loaded
→Drafts responses to customer rescheduling requests, arrival window questions, and technician status inquiries with the job details pre-attached
→Flags customer messages that indicate a rescheduling conflict or complaint so the dispatcher can act before the technician arrives at the wrong time

Meet Taylor →

Alex

Inventory & Supply Chain AI

📦

→Checks parts required for every job on the daily route against available inventory — flags shortages before the technician is dispatched short
→Identifies high-demand parts for the week's scheduled job types and recommends restocking before they run out mid-week
→Flags jobs where the required part is available at a different location and surfaces the transfer option to prevent an unnecessary second visit

Meet Alex →

Why HieCOR

What changes when routing and scheduling run from one connected dispatch board.

The operational gaps most field service businesses live with every day — and what HieCOR does differently.

Situation	Without HieCOR	With HieCOR
Building the daily schedule	✗Dispatcher checks a whiteboard, calls technicians, draws routes on a printed map — takes 60–90 minutes every morning	✓Dispatch board pulls every unassigned job and every technician's capacity into one view — Jordan AI recommends assignments, route confirmed in under 20 minutes
Customer asks what time the technician is coming	✗Dispatcher calls the technician, gets an ETA, relays it to the customer — 15 minutes, two calls, already imprecise	✓Arrival window text sent automatically before 8am — customer knows the window before they ask
Job runs 45 minutes over schedule	✗Dispatcher finds out when the next customer calls to complain	✓Jordan AI flags the overrun in real time — dispatcher notifies the next customer before the window expires
Technician assigned to a job without the right parts	✗Technician arrives, discovers the part is not on the truck, has to reschedule — second visit cost, customer dissatisfied	✓Alex AI flags parts shortage before dispatch — dispatcher can pull the part from another location or reassign to a tech who has it
Reviewing yesterday's route performance	✗Someone manually pulls timestamps from text messages and job tickets to calculate drive time, job time, and first-visit fix rate	✓Route reporting dashboard shows drive time, job duration, completion rate, and first-visit fix rate per technician from live data
An emergency call comes in mid-day	✗Dispatcher has to call every technician to find who has capacity, figure out what to delay, and manually notify the affected customers	✓Jordan AI surfaces the closest available technician with the right parts — dispatcher re-routes with one drag, affected customer notified automatically

Use Cases

Built for every type of field service routing operation.

HieCOR Routing & Scheduling works for appliance repair, HVAC, plumbing, electrical, garage door, and any service business that plans daily technician routes.

Multi-stop service routing

Planning 8 technicians across 40 daily stops

Your operation has 8 technicians and 40 service calls today across 5 zones. The dispatch board shows every unassigned job and every technician's available capacity. Jordan AI recommends which jobs go to which technician based on zone, skill set, and parts inventory. Routes are sequenced and customer arrival window texts are scheduled — the entire daily plan confirmed in under 30 minutes.

40 jobs assigned across 8 technicians in under 30 minutes
Customer arrival window texts scheduled for every stop
Parts shortages flagged before a single technician departs

Delivery and installation routing

Sequencing large-item deliveries and installations

Your furniture delivery team has 6 stops today with different time windows — a morning commercial delivery, three residential furniture installations with 2-hour windows, and an evening appliance hookup. HieCOR sequences the stops by time window, drive time, and job duration — and sends each customer a precise arrival window text. Jordan AI flags the stop that will cause a timing conflict 2 hours before it happens.

Stops sequenced by time window, drive time, and job duration
Each customer receives a precise arrival window text by 8am
Timing conflict flagged 2 hours before the affected stop

Emergency dispatch

Handling an urgent call mid-route

An emergency HVAC call comes in at 11am from a priority commercial account. Jordan AI identifies the technician who is closest, has the required parts, and has a job finishing in the next 20 minutes. Dispatcher reassigns the lowest-priority afternoon job, inserts the emergency, and the affected customer gets an automatic rescheduling message. Emergency dispatched and confirmed in under 4 minutes.

Emergency tech identified by Jordan AI in seconds
Lowest-priority job rescheduled with one drag on the board
Affected customer gets automatic rescheduling message

FAQ

Questions buyers usually ask first.

Everything buyers ask before deciding whether HieCOR is the right platform.

AwarenessDoes HieCOR show all unassigned jobs in one place?

Yes. Every open service request, installation, delivery, and maintenance visit appears in one unassigned job queue — pulled from all sources, with promised date, priority, zone, and customer record visible per job.

AwarenessCan HieCOR optimize the route sequence for each technician?

Yes. HieCOR sequences each technician's stops by location, job duration, and customer time window. Jordan AI flags inefficient sequences and timing conflicts before the route is confirmed — and re-optimizes automatically when a job is moved.

AwarenessDoes HieCOR send automated arrival window texts to customers?

Yes. HieCOR sends a day-before appointment reminder, a morning arrival window notification, an en-route alert when the technician completes the prior stop, and a completion confirmation — all automatically from the route record.

EvaluationHow does Jordan AI help with job assignment?

Jordan AI reads each unassigned job alongside each technician's current workload, zone, skill set, and parts on-hand. It recommends the best-fit technician for each job — considering proximity to the job site, skill match, and workload balance. The dispatcher reviews and confirms with one click.

EvaluationCan HieCOR handle mid-day schedule changes?

Yes. When an emergency comes in or a job runs over, the dispatch board allows the dispatcher to drag jobs between technicians, insert new stops, or re-sequence the route. Jordan AI flags the downstream timing impact and the affected customers can be notified automatically.

EvaluationCan HieCOR flag parts shortages before technicians are dispatched?

Yes. Alex AI checks the parts required for each scheduled job against available inventory before the day begins. Parts shortages are flagged in the dispatch board so the dispatcher can pull from another location or reassign to a technician who has the part on their truck.

DecisionHow is HieCOR Routing & Scheduling priced?

HieCOR Routing & Scheduling is included as part of the broader HieCOR service platform. Pricing is based on the modules deployed, number of technicians, and job volume. Most businesses replace 2–3 existing routing and scheduling tools when they implement HieCOR. Pricing is discussed during the demo.

DecisionWhat does implementation look like for routing and scheduling?

HieCOR's US-based implementation team handles dispatch board configuration, technician zone and skill set setup, customer notification template configuration, and route optimization settings. Most businesses are live within 45 days.