Routing & Delivery

Every delivery. Every technician. One dispatch board.

Most businesses manage deliveries from one tool, service from another, and customer communication from a third. HieCOR connects the dispatch queue, route planning, driver mobile, customer notifications, on-site payment, and post-delivery follow-up in one platform every team runs on.

See a 30-minute demo Explore the platform ↓

No commitment required · US-based implementation team

1 board

every technician, truck, and stop for the full day

route planning, capacity tracking, zone filters — one view

Auto

customer notifications at every delivery milestone

confirmation, ETA, en-route, and completion — no manual sending

Real-time

route status visible to dispatch, office, and driver

every stop update reflected instantly across every team

1 step

from delivery complete to order closed, payment collected

inventory, billing, and customer record updated simultaneously

Delivery Lifecycle

From queue to completed delivery — every stop connected.

Routing operations break when dispatch, crew assignment, customer notifications, delivery execution, and follow-up live in different systems. HieCOR connects every step from job queue through optimized completion in one platform.

app.hiecor.com / dispatch / route-board

1Queue

See every unassigned job and open delivery request before the day starts.

Every incoming delivery, installation, repair, and service request lands in the dispatch queue before your team assigns it. Filter by zone, job type, date, or priority. Urgent escalations are flagged automatically. Nothing falls through the cracks because everything is visible before the trucks leave.

1 viewEvery unassigned job, delivery, and service requestDeliveries, installations, repairs, maintenance, and emergency calls — all in one dispatch queue, prioritized and ready to assign.

✓Unassigned job queue with type, zone, and date filters
✓Emergency and escalation flags surface automatically
✓Drag-and-drop assignment from queue to technician or truck
✓New jobs added in real time without refreshing the board

See it in action Explore Scheduling & Dispatch →

app.hiecor.com / service / SRV-9942

$HieCOR Assign screen$

2Assign

Put the right crew on the right job — with full context before they leave.

Assign a technician, truck, or install crew from the service ticket or dispatch board — with the customer profile, equipment history, site access notes, priority level, and internal job notes all visible at the point of assignment. Your dispatcher never assigns blind, and your technician never arrives unprepared.

0Calls between dispatch and technician per jobCustomer profile, equipment history, site access, parts needed, and priority visible at assignment — technician arrives fully briefed.

✓Technician and truck assigned from the order or dispatch board
✓Priority level, escalation tags, and arrival window set at assignment
✓Service history and equipment profile visible to dispatcher
✓Customer automatically notified the moment a tech is assigned

See it in action Explore Work Orders →

app.hiecor.com / dispatch / route-board

3Route

Build the day's route across every technician and truck in one view.

The dispatch board shows every technician, truck, and crew across the full day in a visual time-blocked view. Assign stops, adjust windows, balance workloads, and resolve conflicts before the day starts. Zone filters, map view, and capacity tracking give your dispatch team everything they need to build a realistic, profitable route.

1 boardEvery technician, truck, and stop for the entire dayTime-blocked route view with zone filters, capacity tracking, and conflict visibility — the full day planned before anyone leaves the shop.

✓Visual time-blocked route board across every vehicle and crew
✓Zone and capacity filters for multi-team operations
✓Map view for geographic route planning and optimization
✓AI flags route gaps, timing conflicts, and missed capacity

See it in action Explore Route Planning →

app.hiecor.com / messaging / active-chats

4Notify

Keep every customer informed without your team making a single call.

HieCOR sends automated appointment confirmations, arrival window updates, and driver en-route notifications — and receives customer replies in a live 2-way SMS thread linked to the order. Your team sees every customer message in one inbox with the order context attached. No more "where is my delivery?" calls flooding the office.

AutoCustomer notifications at every delivery milestoneAppointment confirmation, arrival window, driver en-route, and completion follow-up — all sent automatically, replies received in one inbox.

✓Automated appointment confirmation sent at scheduling
✓Arrival window text sent the morning of delivery
✓Driver en-route notification triggered when the stop begins
✓Customer replies received in 2-way SMS inbox with order context

See it in action Explore 2-Way Text Messaging →

app.hiecor.com / pos / order-complete

5Complete

Close every stop cleanly — payment, status, and receipt in one step.

When the delivery or installation is done, the technician or driver marks the stop complete, collects payment if required, selects the receipt delivery method, and closes the order — from their mobile device, before pulling away from the driveway. Status updates across dispatch, inventory, and the customer record in real time.

1 stepFrom job complete to order closed, payment collected, receipt sentCompletion, payment, status update, and customer receipt handled in one action — before the driver leaves the stop.

✓Order completion with configurable status options (delivered, completed, returned, etc.)
✓Payment collected on-site by card, text-to-pay, or QR code
✓Receipt sent by print, email, or text message in one step
✓Inventory, customer record, and billing updated in real time

See it in action Explore Service Billing →

app.hiecor.com / service / field-evaluation

6Optimize

Use every completed job to make the next route better.

After each delivery or service stop, HieCOR captures completion data, parts used, time on-site, issues found, and follow-up actions needed. AI reads across all completed jobs and surfaces patterns — routes that consistently run late, stops that need a second visit, customers due for a follow-up, and routes that have room for more capacity.

DailyAI route and delivery insights every morningCompletion patterns, recurring delays, capacity gaps, and follow-up opportunities surfaced daily — ranked by operational and revenue impact.

✓Completion data — parts, time, issues, and follow-up — captured at close
✓AI surfaces recurring route inefficiencies and timing patterns
✓Second-visit and unresolved issue flags surfaced proactively
✓Repeat delivery and service opportunities ranked by AI daily

See it in action Meet Jordan, your Field Ops AI →

Core Capabilities

Built for teams that need more than a delivery calendar.

HieCOR connects dispatch planning, crew assignment, route execution, customer communication, and AI-powered optimization in one routing operating system.

📋

Dispatch queue & job intake

Every delivery request, service job, installation, and emergency call lands in one dispatch queue before your team assigns it. Filter by zone, type, date, and priority. Urgent jobs are flagged automatically. Nothing is missed because everything is visible.

Unassigned job queuePriority flaggingZone & type filtersEmergency escalation

🗓️

Route planning & scheduling

Build the day’s routes across every technician, truck, and install crew in a visual time-blocked board. Assign stops, adjust windows, balance workloads, and resolve conflicts before anyone leaves the shop. Zone filters, map view, and capacity tracking included.

Visual route boardTime-blocked planningZone & map viewCapacity tracking

💬

Customer communication

Automated appointment confirmations, arrival window texts, and driver en-route notifications go out from HieCOR at every delivery milestone. Customer replies come back in a 2-way SMS inbox linked to the order — so your team sees every message in context without switching tools.

Auto confirmationsETA texts2-way SMS inboxOrder-linked replies

📱

Driver & technician mobile

Drivers and technicians access their full stop list, customer details, site access notes, equipment history, and job instructions from their mobile device. Status updates from the field reflect in real time for dispatch and the office. No calls back to the shop required.

Mobile stop listSite access notesReal-time statusProof of delivery

✅

Delivery completion & payment

Drivers mark stops complete, collect payment by card, text-to-pay, or QR code, select a receipt delivery method, and close the order from their device before pulling away. Inventory, the customer record, and billing all update in real time at completion.

On-site paymentStatus completionReceipt by print/email/SMSReal-time inventory sync

📊

Route reporting & AI

Track on-time completion rates, stops per route, average time on-site, exceptions, and second-visit patterns from one dashboard. AI surfaces recurring delays, capacity gaps, and follow-up opportunities — ranked by operational and revenue impact.

On-time rateException trackingAI route insightsFollow-up opportunities

AI Employees

AI working your routes and deliveries every day.

HieCOR AI Employees read your real route, order, customer, and completion data to surface dispatch risks, customer communication needs, and optimization opportunities before your team notices them.

Jordan

Delivery & Field Operations AI

🚚

→Flags delivery routes with timing risk, capacity gaps, and conflict before the day starts so dispatch can act proactively
→Prepares customer arrival window updates for the team to review and send at each milestone automatically
→Surfaces exceptions — delayed stops, missing confirmations, second-visit risks — before they become inbound calls

Meet Jordan →

Mark

Service Technician AI

🔧

→Reviews the job ticket before dispatch and flags missing information, parts risks, and access notes the technician needs
→Checks parts availability against live inventory before the tech leaves the shop for any delivery or service stop
→Surfaces equipment history and service context for first-visit readiness on every scheduled delivery or install

Meet Mark →

Taylor

Customer Support AI

💬

→Drafts customer delivery update messages with full order and route context already attached
→Flags incoming customer messages about active deliveries and routes them with order context to the right team member
→Monitors open delivery threads for unanswered customer messages and surfaces them before 24 hours pass

Meet Taylor →

Morgan

Revenue Growth & Marketing AI

📣

→Times review requests after confirmed positive delivery completions — not after complaints or exceptions
→Surfaces repeat delivery and service opportunities from completed order history — ranked by probability and value
→Identifies customers with delivery exceptions who need a recovery follow-up before they leave a negative review

Meet Morgan →

Why HieCOR

What changes when every delivery runs on one connected system.

The operational gaps most businesses live with every day — and what HieCOR does differently.

Situation	Without HieCOR	With HieCOR
Dispatcher builds the day’s routes	✗Manually checks a calendar, calls technicians, and builds routes from memory or a spreadsheet	✓One visual dispatch board shows every technician, truck, and stop — drag-and-drop route building with conflict and capacity alerts
Customer wants a delivery ETA	✗Office calls the driver, calls the customer back — or the customer calls the office because they heard nothing	✓Automated arrival window text sent the morning of delivery; en-route notification triggered when the stop begins
Driver arrives at the wrong address or without access info	✗Driver calls the office for the gate code, calls the customer to clarify address — job delayed, customer frustrated	✓Site access notes, gate codes, customer contact, and property warnings visible on the driver’s device before they leave the shop
Delivery is complete — what happens next?	✗Driver hands over a paper receipt; office manually updates the delivery status hours later	✓Driver marks complete, collects payment, sends receipt, and closes the order from their device — inventory and customer record updated in real time
Customer calls complaining about a late delivery	✗Office has to call the driver or check a paper schedule to give any kind of update	✓Real-time route status visible to every team member — dispatch, office, and customer — the moment any stop status changes
Review request after a delivery	✗Manual process — someone remembers to send it, or it never goes out	✓AI triggers a review request automatically after confirmed positive completion — timed for maximum response rate

Use Cases

Built for every type of route your business runs.

HieCOR Routing & Delivery works for retail delivery and installation, field service dispatch, and multi-crew commercial operations — all from one connected platform.

Retail delivery

Appliance, furniture & mattress delivery

Your delivery crews handle large-item residential deliveries with installation, old appliance removal, and site-specific access requirements. HieCOR gives every driver the full stop picture — customer contact, site notes, gate codes, product details, and completion checklist — before they leave the warehouse.

Full stop details on the driver’s mobile before departure
Customer notified at scheduling, en-route, and completion
Payment collected and order closed at the stop

Field service

Repair, maintenance & service dispatch

Your technicians run multiple service stops per day across different zones. HieCOR plans the route, assigns by zone and skill, gives technicians the full job context on their device, and sends customer notifications at every milestone — without your dispatch team making a single manual call.

Zone and skill-based technician assignment
Job context — equipment, history, parts — on mobile
Automated customer updates at every job milestone

Multi-crew

Mixed delivery and service routes

You run a mix of delivery trucks, install crews, and service technicians from the same dispatch board. HieCOR keeps every vehicle type, crew size, and job type organized in one view — so your dispatch team can balance workloads across a mixed fleet without managing multiple calendars.

Trucks, vans, and install crews on one board
Job type filtering for mixed-route planning
Capacity and workload balance visible in real time

FAQ

Questions about this platform.

Everything buyers ask before deciding whether HieCOR is the right platform for their business.

AwarenessIs HieCOR only a delivery scheduling tool?

No. HieCOR connects job intake, route planning, crew assignment, customer communication, delivery execution, on-site payment collection, and AI-powered optimization in one platform. It replaces the combination of tools most businesses currently use to manage delivery and field service operations.

AwarenessCan HieCOR handle both delivery routes and service technician dispatch?

Yes. HieCOR supports delivery and installation routes, field service technician dispatch, repair and maintenance scheduling, and mixed-route operations — all from the same visual dispatch board and route planning workspace.

AwarenessDoes HieCOR send automated customer notifications?

Yes. HieCOR sends automated appointment confirmations at scheduling, arrival window texts the morning of delivery, en-route notifications when the driver begins the stop, and completion follow-up after the job closes. Customer replies are received in a 2-way SMS inbox linked to the order.

EvaluationHow does the technician or driver mobile experience work?

Technicians and drivers access their full stop list, customer profile, site access notes, equipment history, job instructions, and parts checklist from a mobile-optimized view on their device. Status updates from the field reflect in real time for dispatch and the office. No separate app download or hardware required.

EvaluationCan HieCOR handle proof of delivery and on-site payment collection?

Yes. Drivers capture delivery confirmation and collect payment — by card, text-to-pay, or QR code — from their device at the stop. Receipt is sent by print, email, or text. Inventory, billing, and the customer record all update in real time at completion.

EvaluationHow does HieCOR handle route exceptions and delayed deliveries?

AI flags routes with timing risk before the day starts. When a delay occurs, real-time status is visible to dispatch and the office the moment it happens. Customer communication for the affected stop can be sent directly from the dispatch board without calling the driver.

DecisionHow is HieCOR Routing & Delivery priced?

HieCOR is priced based on the modules you deploy, number of vehicles and routes, and job volume. Most businesses replace 3–5 existing scheduling, dispatch, and communication tools when they implement HieCOR — making it cost-neutral or better within the first year. Pricing is discussed during the demo.

DecisionWhat does implementation look like for routing and delivery?

HieCOR’s US-based implementation team handles route zone setup, crew and vehicle configuration, customer notification template setup, and integration with your existing order and inventory systems. Most businesses are live within 45 days.