Equipment dealers carry a relationship that outlasts the sale by a decade or more — financing terms, warranty coverage, scheduled maintenance intervals, parts availability, and a service department that needs the full sales and ownership history to do its job. HieCOR connects the sale, the financing, the delivery, the maintenance schedule, and the service record on one platform — so no team works from a fragment of the relationship.
No commitment required · US-based implementation team
From the equipment sale to the financed delivery to the decade of scheduled maintenance — one platform connects the entire ownership lifecycle.
See a 30-minute demoCore Capabilities
HieCOR connects equipment sales, financing terms, delivery logistics, parts inventory, scheduled maintenance, and field service in one platform.
Build the equipment sale with financing terms, extended warranty coverage, and trade-in details captured on one transaction — connected to the customer's full ownership and service history.
Track scheduled maintenance by operating hours, calendar interval, or both — with Morgan triggering reminders automatically as equipment approaches its next service interval, regardless of which measure applies.
Alex monitors parts inventory across every equipment line and brand you carry — checking availability before dispatch and flagging shortages with resolution options before a technician arrives at a job without the part.
Mark briefs technicians with the specific equipment model, hours of operation, prior service history, and likely failure path before every dispatched service call — whether in the shop or in the field.
Alex compares parts and labor logged on every completed work order against the invoice before it sends — particularly important on equipment service jobs that often involve multiple high-value components.
Morgan identifies customers approaching the end of their equipment warranty or their typical trade-in cycle and surfaces them for the sales team — connecting the service relationship back to the next sale.
AI Employees
Mark, Alex, Morgan, and Jamie each cover a specific part of the equipment dealer workflow — from field service diagnostics through maintenance scheduling and the next-sale opportunity.
Mark
Service Technician AIAlex
Inventory & Supply Chain AIMorgan
Revenue Growth AIJamie
Sales Experience AIWhy HieCOR
The gaps most retail and service businesses live with every day — and what HieCOR does differently.
| Situation | Without HieCOR | With HieCOR |
|---|---|---|
| Customer calls the service department about a machine they bought 3 years ago | ✗Service team has no visibility into the original sale, financing terms, or warranty coverage. Has to ask the customer or call the sales team to check. | ✓Service team sees the full purchase record, warranty status, and prior service history immediately. No need to ask the customer or call another department. |
| Scheduled maintenance based on operating hours | ✗No system tracks hours across equipment. Maintenance happens reactively when something breaks, voiding warranty coverage that required scheduled maintenance. | ✓Morgan tracks operating hours and triggers maintenance reminders automatically — keeping the customer compliant with warranty requirements and catching issues before a breakdown. |
| Technician dispatched for a field repair on a tractor | ✗Technician doesn't know the specific model configuration, prior repairs, or what parts are commonly needed for that model's common failures. | ✓Mark briefed the technician with the equipment model, hours, prior service history, and the most likely failure path before departure. |
| Billing a complex equipment repair with warranty coverage | ✗Invoice is built manually, sometimes missing the warranty deduction or billing the customer for a covered repair. | ✓Alex tracks warranty claim parts separately from standard billing — ensuring the invoice accurately reflects what is covered and what the customer owes. |
| Customer's equipment warranty is expiring in 60 days | ✗Nobody notices. The customer's next equipment purchase happens at a competitor who reached out first. | ✓Morgan flags the approaching warranty expiry and surfaces the customer to the sales team for a proactive outreach — connecting the service relationship to the next sale. |
Use Cases
HieCOR works for heavy equipment dealers, power equipment dealers, agricultural equipment dealers, and any business that sells equipment and maintains the service relationship afterward.
Heavy equipment dealer
A construction company buys an excavator with financing and an extended warranty. Morgan tracks the operating hours reported through service visits and triggers maintenance reminders at the manufacturer-required intervals. 3 years in, the customer calls about an issue — your service team sees the full purchase, financing, warranty, and service history immediately.
Agricultural equipment dealer
A farming operation owns 14 pieces of equipment across multiple makes and models, purchased over 6 years. Morgan tracks the maintenance schedule for all 14 units and surfaces the upcoming service calendar to the account manager — who can now plan visits efficiently instead of reacting to individual customer calls.
Power equipment dealer
A customer's zero-turn mower has needed 3 repairs in 2 years — more than typical for its age. Jamie flags the pattern and surfaces a replacement conversation opportunity for the sales team, with the repair history and the original purchase date pre-loaded so the conversation starts informed.
Equipment dealers using HieCOR keep customers compliant with warranty-required maintenance — protecting both the customer's coverage and the dealer's recurring service revenue.
See a 30-minute demoFAQ
Everything buyers ask before deciding whether HieCOR is the right platform.
AwarenessCan HieCOR track equipment sales with financing and warranty terms?
Yes. Equipment sales capture financing terms, payment schedule, extended warranty coverage, and trade-in details on one transaction record — connected to the customer's full ownership and service history.
AwarenessDoes HieCOR support maintenance scheduling by operating hours?
Yes. HieCOR tracks scheduled maintenance by operating hours, calendar interval, or both — whichever applies to the specific equipment — and Morgan triggers reminders automatically as equipment approaches its next service interval.
AwarenessCan HieCOR manage fleet maintenance for commercial accounts?
Yes. For commercial customers with multiple equipment units, HieCOR tracks the maintenance schedule across the full fleet and surfaces the upcoming service calendar so account managers can plan visits proactively.
EvaluationHow does HieCOR connect the sales team and service department?
Sales and service share the same customer record — purchase history, financing terms, warranty coverage, and service history are all visible to both teams. A service call does not require the technician to ask the customer questions the sales team already answered.
EvaluationHow does HieCOR handle warranty-covered repairs?
Alex tracks warranty claim parts separately from standard customer billing — ensuring warranty-covered repairs are processed correctly and the customer is billed accurately for what is and is not covered.
EvaluationCan HieCOR identify equipment replacement opportunities?
Yes. Jamie identifies equipment with repair frequency suggesting end-of-life, and Morgan flags customers approaching warranty expiry or their typical trade-in cycle — surfacing both as sales opportunities with full context.
DecisionHow is HieCOR priced for equipment dealers?
HieCOR pricing for equipment dealers is based on modules deployed, number of locations, and transaction volume. Pricing is discussed during the demo.
DecisionWhat does implementation look like for an equipment dealer?
The US-based implementation team handles equipment catalog setup, financing and warranty term configuration, maintenance interval rules by equipment line, parts catalog setup across brands, and field service workflow configuration. Most equipment dealers are live within 45 days.
Most equipment dealers who go through a HieCOR demo immediately see the gap between their sales and service systems — and what one connected ownership record would mean for warranty compliance and repeat sales.
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No commitment required · US-based implementation team · Average onboarding: 45 days