In-Store Kiosk

Your showroom never stops selling. Even when your team is busy.

Every customer who walks into your showroom when your associates are occupied is a sale at risk. HieCOR In-Store Kiosk lets customers explore products, build a cart or quote, capture their contact information, and request associate help — all from a connected showroom screen that feeds directly into your POS, CRM, and follow-up workflows.

See a 30-minute demo Explore the platform ↓

No commitment required · US-based implementation team

Self

service product discovery without waiting for an associate

browse, compare, and build a cart independently

1 tap

cart or quote sent to POS, associate, or customer email

every kiosk session is a real transaction record

Auto

customer CRM record created at kiosk capture

no clipboard, no re-entry, no lost contact information

Auto

cart recovery follow-up triggered from abandoned sessions

SMS or email sent at the configured interval

Built for retail showrooms where every customer deserves immediate attention — even when every associate is busy

Appliance retailFurniture retailMattress & beddingHome furnishingsSpecialty retailEquipment dealersMulti-location retailHigh-traffic showrooms

Self

service browsing without waiting for an associate

product discovery, comparison, and cart building

1 tap

cart sent to POS or associate queue

every session creates a real transaction record

45 days

average time from contract to go-live

US-based implementation team included

Auto

cart recovery and follow-up from kiosk sessions

SMS or email triggered at configured interval

Kiosk Lifecycle

From showroom arrival to completed sale or follow-up — one connected kiosk workflow.

Showroom kiosks fail when they are disconnected from product inventory, customer records, POS, and follow-up systems. HieCOR connects every step from customer welcome through cart recovery follow-up in one platform.

app.hiecor.com / kiosk / start

1Welcome

Every kiosk session starts with the customer in control.

The kiosk invites customers to shop by room, category, brand, promotion, or product type — without waiting for an associate to become available. Returning customers can identify themselves and see their purchase history, open quotes, and service records immediately. Every session is connected to the same CRM and inventory system your associates use.

SelfService product browsing without waiting for an associateBrowse by category, brand, promotion, or need — or identify as a returning customer and see your full history instantly.

✓Guided product discovery by room, category, and brand
✓Returning customer identification with full history loaded
✓Active promotions and seasonal offers surfaced automatically
✓Product availability shown from live inventory — no guessing

See it in action Explore CRM & Customer Records →

app.hiecor.com / kiosk / product-detail

2Browse

Give customers everything they need to make a confident decision.

Product detail pages on the kiosk show specifications, variants, images, current pricing, live availability, delivery options, and financing eligibility — all from the same master product record that powers your POS and website. Customers can compare products side by side, view related accessories, and understand warranty and protection options without asking anyone.

LiveInventory, pricing, and availability on every product pageOn-hand, available, and delivery-ready stock shown on every kiosk product page from live inventory data — always accurate.

✓Full product specs, images, and variant selection
✓Live inventory availability — floor, warehouse, and delivery-ready
✓Side-by-side product comparison
✓Related accessories, warranties, and service options shown

See it in action Explore Inventory Management →

app.hiecor.com / kiosk / cart-builder

3Build

Build a cart, quote, or saved list — ready for checkout or follow-up.

Customers can add products to a cart, create a formal quote with delivery preferences and service add-ons, or save a shopping list for later. Every cart and quote is a real HieCOR transaction record — it can be sent to a POS terminal for immediate checkout, handed to an associate, emailed to the customer, or converted to an order online.

1 tapCart sent to POS, associate, or customer emailEvery kiosk cart is a real transaction record — send to POS for checkout, email to the customer, or hand to an associate in one tap.

✓Cart, quote, or saved list creation on the kiosk
✓Delivery preferences and service add-ons included in the cart
✓Send to POS terminal for immediate checkout
✓Email the quote to the customer for later consideration

See it in action Explore Estimates & Proposals →

app.hiecor.com / crm / customer-intake

4Capture

Collect the customer record before they leave the store.

The kiosk captures name, phone, email, SMS opt-in, project notes, delivery preferences, and financing interest — creating or updating the customer's CRM record in HieCOR the moment they confirm. Your team has the full customer profile before the associate ever steps in. No clipboard, no re-entry, no lost contact information.

AutoCustomer CRM record created at kiosk captureName, phone, email, SMS opt-in, project notes, and delivery preferences captured and synced to CRM automatically.

✓Name, phone, email, and SMS opt-in collected on the kiosk
✓Project notes and room details captured for the associate
✓Financing interest flagged for the sales handoff
✓CRM record created or updated automatically — no re-entry

See it in action Explore CRM & Smartlists →

app.hiecor.com / pos / associate-queue

5Handoff

Notify the right associate — with full context, not just a name.

When a customer needs help, is ready to purchase, or has built a high-value cart, the kiosk alerts the right associate with the customer's full session summary — products viewed, cart built, questions flagged, budget indicated, and delivery preference noted. The associate walks up prepared, not asking what the customer is looking for.

1 alertAssociate notified with full session context at handoffCart value, products viewed, questions flagged, delivery preference, and budget — delivered to the associate before they approach the customer.

✓Associate alert with customer session summary
✓Cart value and product details included in the handoff
✓Customer-flagged questions and objections surfaced for the associate
✓One-tap transfer to POS for immediate checkout

See it in action Explore Order Management →

app.hiecor.com / messaging / active-chats

6Follow Up

Turn abandoned kiosk sessions into future sales.

When a customer builds a cart but doesn't complete the purchase, HieCOR captures the intent. Morgan AI schedules a cart recovery message — SMS or email — with the saved products and a direct link to purchase or book an appointment. Every kiosk session that doesn't convert becomes a structured follow-up opportunity, not a lost lead.

AutoCart recovery and follow-up triggered from kiosk sessionsSaved cart, customer contact, and purchase intent captured — SMS or email follow-up triggered automatically at the configured interval.

✓Cart recovery SMS or email sent after configured delay
✓Products from the kiosk session included in the follow-up
✓Link to purchase online or book an in-store appointment
✓Associate task created for high-value abandoned carts

See it in action Explore Customer Follow-Up →

Core Capabilities

Built for showrooms that want to capture every customer — not just the ones an associate reached.

HieCOR In-Store Kiosk connects guided product discovery, cart building, customer capture, associate alerts, POS integration, and AI-powered follow-up in one connected showroom selling system.

🔍

Guided product discovery

Customers browse by room, category, brand, promotion, or product type. Live inventory availability shown on every product page. Returning customers identify themselves and see their full history.

Category & brand browsingLive inventory by productReturning customer IDPromotion-aware display

📋

Cart & quote building

Customers add products, services, warranties, and delivery preferences to a cart or formal quote. Every cart is a real HieCOR transaction record — sendable to POS, email, or an associate queue.

Cart creationQuote with servicesDelivery preferencesSend to POS or email

👤

Customer capture

Name, phone, email, SMS opt-in, project notes, and financing interest captured and synced to the HieCOR CRM automatically. No clipboard, no re-entry, no lost contact.

Contact captureSMS opt-inProject notesCRM auto-sync

🔔

Associate handoff & alerts

When a customer needs help or builds a high-value cart, the right associate is alerted with a full session summary — products viewed, cart value, questions flagged, delivery preference.

Associate alertSession summaryCart value & productsQuestions flagged

💳

POS integration

Kiosk carts transfer to any POS terminal in one tap. The customer record, cart items, delivery preference, and notes all carry over. No re-entry at checkout.

One-tap to POSCart & record transferDelivery preferenceNo re-entry

📣

Cart recovery & follow-up

When a customer builds a cart but does not complete the purchase, Morgan AI schedules a recovery message — SMS or email — with the saved products and a link to purchase or book an appointment.

Cart recovery SMS/emailProducts from session includedLink to purchase onlineHigh-value cart task created

AI Employees

AI working your showroom conversions and follow-up every day.

HieCOR AI Employees read your real kiosk session, customer, and inventory data to surface the right product recommendations, associate alerts, and follow-up opportunities.

Jamie

Sales & Customer Experience AI

💼

→Identifies high-value kiosk sessions where the customer browsed without completing the cart and queues them for associate follow-up
→Surfaces returning customers who used the kiosk and have open quotes from prior visits — ready for conversion follow-up today
→Flags kiosk sessions where a customer indicated financing interest and routes them to the associate best positioned to assist

Meet Jamie →

Morgan

Revenue Growth & Marketing AI

📣

→Triggers cart recovery SMS or email after configured time window for sessions that did not convert to a purchase or handoff
→Schedules a follow-up message with the saved kiosk cart products and a booking link for customers who requested an appointment
→Surfaces kiosk sessions where specific product categories were viewed for inclusion in a targeted promotional campaign

Meet Morgan →

Riley

Product Data & Catalog AI

🗂️

→Ensures product information displayed on the kiosk — specs, images, pricing, availability — is complete and accurate before customers rely on it
→Flags kiosk products with missing images or incomplete specifications that may hurt customer confidence or lead to a poor experience
→Identifies kiosk product pages with high browse-but-no-add-to-cart rates and surfaces them for content improvement

Meet Riley →

Alex

Inventory & Supply Chain AI

📦

→Monitors inventory levels for high-interest kiosk products and flags stock risk before a customer browses to zero availability
→Identifies products that are frequently browsed on the kiosk but consistently out of stock — replenishment opportunity signal
→Connects kiosk browsing patterns to purchasing recommendations for products that see high intent but low conversion due to availability

Meet Alex →

Why HieCOR

What changes when the kiosk is connected to your retail operating system.

The gaps most retail businesses live with every day — and what HieCOR does differently.

Situation	Without HieCOR	With HieCOR
Customer walks in while every associate is busy	✗Customer waits, browses on their phone, or walks out. No contact information captured, no intent data, no follow-up possible	✓Customer uses the kiosk to browse products, build a cart, and capture their contact information — associate alerted with full session context
Customer builds a cart on the kiosk but wants to think about it	✗Cart disappears when the session ends — no record, no follow-up, another lost opportunity	✓Cart saved as a HieCOR transaction record — cart recovery message sent automatically at the configured interval with a link to purchase
Associate needs context before approaching a kiosk customer	✗Walks up blind — asks what the customer is looking for, starting from scratch	✓Alert includes session summary — products viewed, cart value, questions flagged, delivery preference, budget indicated
Customer wants to check out from the kiosk session	✗Has to repeat their choices to the associate or re-add items at the POS terminal	✓Cart transfers to the POS terminal in one tap — all items, customer record, delivery preference, and notes carry over
Customer captures their contact on the kiosk	✗Information written on paper, handed to an associate, manually entered into a CRM later — or lost entirely	✓Customer capture syncs directly to the HieCOR CRM — name, phone, email, SMS opt-in, and project notes all in the record
Leadership wants to know what products customers are interested in	✗No data — kiosk sessions are not tracked or connected to any reporting system	✓Every kiosk session generates intent data — products viewed, carts built, promotions clicked — visible in HieCOR reporting

Use Cases

Built for every showroom scenario where a kiosk adds value.

HieCOR In-Store Kiosk works for high-traffic appliance showrooms, furniture galleries, mattress stores, and any retail environment where customer capture and associate handoff matter.

High-traffic showroom

More customers than associates can serve

Saturday morning in your appliance showroom and every associate is already with a customer. Four more couples are browsing. The kiosk lets each of them explore products, compare models, check delivery availability, and capture their contact information — so when an associate becomes available, they already have a warm lead with full context waiting in the queue.

Every waiting customer becomes a captured lead
Associate receives full session context at handoff
Cart built on kiosk transfers to POS in one tap

Furniture & home goods

Large showroom, complex purchasing decisions

A customer spends 45 minutes on a kiosk comparing sofas, sectionals, and fabric options. They save a wishlist with three options and their room dimensions. When they ask for help, the associate sees everything they considered and knows exactly how to close. If they leave without buying, a follow-up message goes out automatically with their saved options and a link to book a design consultation.

Wishlist and comparison tool built into kiosk browsing
Room notes and project details captured with the cart
Follow-up triggered with saved options if no purchase made

Multi-location retail

Consistent experience across every showroom

You have four locations with different floor staff experience levels. The kiosk delivers the same guided selling experience — the same product information, the same promotional pricing, the same capture workflow — at every location. And every kiosk session feeds into the same HieCOR reporting dashboard, giving leadership visibility into which products drive the most showroom interest.

Standardized selling workflow at every location
Product information and pricing consistent across all kiosks
Intent data from every location visible in one report

FAQ

Questions buyers usually ask first.

Everything buyers ask before deciding whether HieCOR is the right platform for their business.

AwarenessDoes HieCOR In-Store Kiosk integrate with the POS?

Yes. Kiosk carts transfer to any HieCOR POS terminal in one tap. The customer record, cart items, delivery preference, service selections, and notes all carry over. No re-entry at checkout.

AwarenessCan the kiosk capture customer contact information?

Yes. The kiosk captures name, phone, email, SMS opt-in, project notes, room dimensions, financing interest, and follow-up preferences. All captured data syncs directly to the HieCOR CRM — no clipboard, no re-entry, no lost contact.

AwarenessHow does the kiosk show product availability?

Product availability on the kiosk draws from the same live HieCOR inventory data that powers your POS and warehouse. Customers see on-hand, delivery-ready, and on-order quantities for every product — updated in real time as sales post.

EvaluationHow does the associate handoff work?

When a customer requests help, builds a high-value cart, or reaches a checkout decision point, the kiosk sends an alert to the right associate with a full session summary — products viewed, cart value, questions flagged, delivery preference indicated, and estimated budget noted. The associate approaches with complete context.

EvaluationWhat happens when a customer uses the kiosk but does not complete the purchase?

The kiosk session is saved as a HieCOR record — the products the customer viewed, the cart they built, and the contact information they captured. Morgan AI triggers a cart recovery message by SMS or email at the configured interval with the saved products and a link to purchase or book an appointment.

EvaluationCan returning customers use the kiosk?

Yes. Returning customers can identify themselves on the kiosk and immediately see their full purchase history, open quotes, service records, and saved wishlists. Associates alerted from a returning customer session see the complete relationship history in the handoff summary.

DecisionHow is HieCOR In-Store Kiosk priced?

HieCOR In-Store Kiosk is priced as part of the broader HieCOR retail platform based on the modules you deploy and number of kiosk stations. Pricing is discussed during the demo.

DecisionWhat does kiosk implementation look like?

HieCOR's US-based implementation team handles kiosk hardware configuration, product catalog display setup, inventory connection, customer capture form setup, associate alert configuration, and follow-up automation. Most businesses have their kiosks live within 45 days.

Your showroom never stops selling. Even when your team is busy.

From showroom arrival to completed sale or follow-up — one connected kiosk workflow.

Every kiosk session starts with the customer in control.

Give customers everything they need to make a confident decision.

Build a cart, quote, or saved list — ready for checkout or follow-up.

Collect the customer record before they leave the store.

Notify the right associate — with full context, not just a name.

Turn abandoned kiosk sessions into future sales.

Built for showrooms that want to capture every customer — not just the ones an associate reached.

Guided product discovery

Cart & quote building

Customer capture

Associate handoff & alerts

POS integration

Cart recovery & follow-up

AI working your showroom conversions and follow-up every day.

What changes when the kiosk is connected to your retail operating system.

Built for every showroom scenario where a kiosk adds value.

More customers than associates can serve

Large showroom, complex purchasing decisions

Consistent experience across every showroom

Questions buyers usually ask first.

Ready to see HieCOR In-Store Kiosk in action?