Scheduling & Dispatch

Every service job. Every technician. One connected dispatch operation.

Most service businesses manage scheduling in a whiteboard, a spreadsheet, or a disconnected calendar — with no link to the customer record, the equipment history, the parts inventory, or the technician's prior notes from the last visit. HieCOR connects every job from the moment a customer calls through the moment the technician drives away — so every appointment is booked, dispatched, and closed with the full picture.

See a 30-minute demo Explore the platform ↓

No commitment required · US-based implementation team

360°

customer and equipment context at every service booking

equipment history, warranties, and prior visits all loaded

technician assignment recommendation for every job

location, skill, parts, and workload all factored in

Auto

appointment confirmation sent at moment of scheduling

no manual confirmation call required

1 stop

close, collect payment, and trigger follow-up at completion

work order, invoice, and review request all at the door

Built for field service businesses that dispatch technicians to customer sites for repair, installation, maintenance, and delivery

Appliance repair & serviceHVACPlumbingElectricalGarage doorEquipment serviceAppliance retail & serviceHome services

360°

customer and equipment context at every booking

equipment history, warranties, and prior technician notes

technician assignment from location, skill, and workload

Jordan AI recommends best-fit tech for every job

45 days

average time from contract to go-live

US-based implementation team included

Auto

appointment confirmation and milestone texts sent automatically

no manual follow-up calls required

Dispatch Lifecycle

From service request to closed job — one connected scheduling and dispatch workflow.

Dispatch operations break when the booking system, customer record, technician assignment, job briefing, monitoring, and invoicing all live in separate tools. HieCOR connects every step from first call through completed service in one field operations platform.

app.hiecor.com / customer / harry-smith

1Book

Every service request starts with the full customer picture already loaded.

When a service call comes in — by phone, text, web form, or from an existing ticket — HieCOR opens the customer record with their full equipment history, prior service visits, open warranties, account tier, and preferred contact method already visible. Your dispatcher books the job with context, not guesswork about what the customer owns or what has already been done.

360°Customer and equipment context at every service bookingEquipment history, prior service visits, open warranties, and account tier visible the moment a service request comes in.

✓Full customer profile and equipment history at booking
✓Prior service visits and technician notes visible
✓Open warranties and service plan status shown
✓Preferred contact method and customer tier loaded automatically

See it in action Explore CRM & Customer Records →

app.hiecor.com / service / SRV-9942

$HieCOR Assign screen$

2Assign

Assign the right technician to the right job — based on real data.

The dispatch board shows every unscheduled job alongside every technician's current workload, skill set, zone, and availability. Jordan AI recommends which technician to assign based on location proximity, job type, parts on-hand, and technician history with the customer's equipment type. Dispatcher confirms with one click.

1 clickBest-fit technician assigned with AI recommendationLocation, skill set, workload, parts availability, and equipment history factored into every assignment — confirmed in one click.

✓Dispatch board shows all technicians and workloads
✓Jordan AI recommends best-fit technician for every job
✓Skill set, zone, and equipment experience factored in
✓Parts on-hand availability checked before assignment

See it in action Meet Jordan, your Field Ops AI →

app.hiecor.com / messaging / active-chats

3Notify

Customers get a confirmation the moment the appointment is booked.

The moment a job is scheduled and a technician assigned, HieCOR sends the customer an appointment confirmation by text or email — with the service window, technician name, and a link to manage or reschedule. No manual follow-up call, no customer wondering if the appointment was confirmed. Taylor AI monitors replies and routes them to the right team member.

AutoAppointment confirmation sent at the moment of schedulingService window, technician name, and reschedule link sent automatically — no manual confirmation call required.

✓Appointment confirmation sent immediately at scheduling
✓Service window and technician name included in the message
✓Reschedule or cancel link included for customer convenience
✓Replies received in 2-way inbox with full job context

See it in action Explore 2-Way Text Messaging →

app.hiecor.com / dispatch / route-board

4Dispatch

Technician receives the full job brief — customer, equipment, history, and parts.

When the technician is dispatched, HieCOR sends the job to their mobile device with the customer's full record, equipment details, prior service history, parts required, access notes, and any internal flags from prior visits. The technician arrives prepared — not asking the customer what brand the appliance is or what happened last time.

FullJob brief sent to technician before departureCustomer record, equipment history, parts list, access notes, and prior technician notes all delivered to the technician at dispatch.

✓Customer record and equipment details on the technician's device
✓Prior service history and technician notes from past visits
✓Parts required and availability checked before departure
✓Access notes and scheduling flags included in the brief

See it in action Explore Routing & Scheduling →

app.hiecor.com / service / field-evaluation

5Monitor

See every active job in real time — and act before issues become problems.

The dispatch board shows the live status of every active job — en route, on-site, completed, or stalled. Jordan AI flags jobs that are running over expected duration, approaching a promised window, or in a zone with a routing conflict. Managers intervene before the customer notices, not after the complaint arrives.

LiveEvery active job status visible in real timeEn route, on-site, completed, or stalled — every job status visible with AI alerts for timing exceptions before customers are affected.

✓Live job status across every active technician
✓AI flags jobs running over expected duration
✓Promised window alerts before the window expires
✓Zone and routing conflict detection in real time

See it in action Meet Jordan, your Field Ops AI →

app.hiecor.com / pos / order-complete

6Complete

Close the job, collect payment, and trigger follow-up — all at the customer's door.

When the job is complete, the technician closes the work order, collects the customer signature, takes payment by card or text-to-pay, and sends the receipt — all from the field. The service ticket updates, the invoice posts, inventory adjusts for parts used, and the review request is scheduled. Everything happens before the technician drives away.

1 stopClose, collect, and follow up at the point of completionWork order closed, payment collected, receipt sent, and review request scheduled — all from the field before the technician leaves.

✓Work order and service ticket closed at completion
✓Payment collected on-site by card or text-to-pay
✓Receipt sent by text or email immediately
✓Review request scheduled from the completed job record

See it in action Explore Customer Follow-Up →

Core Capabilities

Built for dispatchers and service managers who need visibility and speed.

HieCOR connects customer booking, technician assignment, dispatch briefing, live job monitoring, customer communication, and post-job follow-up in one service dispatch operating system.

📞

Service booking with full context

Customer record, equipment history, prior visits, and warranty status all visible at booking. Dispatcher creates the job with the full picture — no separate lookup.

Customer profile at bookingEquipment history loadedWarranty status visiblePrior visit notes accessible

👨‍🔧

Technician assignment

Dispatch board shows all technicians' current workload, zone, skill set, and availability. Jordan AI recommends best-fit assignment. Confirm with one click.

Dispatch board visibilityJordan AI recommendationSkill and zone matchingParts on-hand checked

📋

Job briefing on mobile

Technician receives the full job brief — customer record, equipment details, prior service history, parts required, access notes, and internal flags — before leaving the shop.

Customer & equipment detailsPrior service historyParts required listAccess notes & flags

📍

Live job monitoring

Dispatch board shows every active job status in real time. Jordan AI flags jobs running over duration, approaching promised windows, or in routing conflicts before the customer is affected.

Live job status boardDuration overrun alertsPromised window flagsRouting conflict detection

💬

Automated customer updates

Appointment confirmation, arrival window, en-route notification, and completion confirmation all sent automatically. No manual texts, no follow-up calls.

Appointment confirmationArrival window textEn-route notificationCompletion confirmation

💳

Field payment & close

Technician closes the work order, collects payment by card or text-to-pay, sends the receipt, and triggers the review request — all from the field.

In-field payment collectionWork order closeReceipt by text or emailReview request triggered

AI Employees

AI working your dispatch operation every day.

HieCOR AI Employees read your real job, technician, customer, and route data to surface the right assignment, flag the right exceptions, and keep every job moving.

Jordan

Delivery & Field Operations AI

🚚

→Recommends which technician to assign to each job based on proximity, skill set, parts on-hand, and current workload — every morning before the day is planned
→Flags jobs that are running over expected duration in real time so the dispatcher can adjust the route or notify the next customer before the window expires
→Identifies scheduling conflicts, overlapping time windows, and overloaded technicians before the day begins — surfaces them for dispatcher review

Meet Jordan →

Mark

Service Technician AI

🔧

→Reviews each dispatched job and surfaces the most likely failure path based on the customer's reported issue and the equipment model — giving the technician a diagnostic starting point
→Checks parts required against inventory availability and flags shortages before the technician departs so the dispatcher can adjust the assignment or pull parts from another location
→Summarizes prior service visit notes into a briefing the technician can read in 60 seconds — no scrolling through old tickets at the customer's door

Meet Mark →

Taylor

Customer Support AI

💬

→Monitors inbound customer replies to appointment confirmation and arrival window texts and routes them to the dispatcher with the full job context loaded
→Drafts responses to customer scheduling inquiries — rescheduling requests, arrival window questions, technician status — with the job details already attached
→Flags customer messages that indicate a complaint or dissatisfaction before the technician arrives so the dispatcher can address it proactively

Meet Taylor →

Alex

Inventory & Supply Chain AI

📦

→Checks parts required for each scheduled job against available inventory before the day begins — flags shortages that would prevent the technician from completing the job on the first visit
→Identifies commonly needed parts for scheduled job types and recommends restocking before the parts run out during a busy service week
→Flags jobs where the required part is in stock at a different location and surfaces the transfer request to prevent an unnecessary second visit

Meet Alex →

Why HieCOR

What changes when scheduling and dispatch are connected to every other system.

The operational gaps most field service businesses live with every day — and what HieCOR does differently.

Situation	Without HieCOR	With HieCOR
Customer calls to book a service visit	✗Dispatcher asks what model the appliance is, looks up the customer in a separate system, checks technician availability in a spreadsheet — 10 minutes to book a simple appointment	✓Customer profile, equipment record, technician availability, and parts status all on one screen — appointment booked in under 2 minutes
Assigning the right technician	✗Dispatcher relies on memory or a printed skills list — assigns whoever is available without knowing parts on-hand, zone, or prior history with the customer's equipment	✓Jordan AI surfaces the best-fit technician recommendation with proximity, skill set, workload, and parts on-hand already factored in
Technician arrives at the job site	✗Technician calls the dispatcher to ask what brand the appliance is or what happened last time — customer watches and loses confidence	✓Full job brief on the technician's device before departure — customer record, equipment history, prior notes, parts list, and access notes all pre-loaded
Job is running 45 minutes over schedule	✗Dispatcher finds out when the next customer calls to complain — already too late to notify proactively	✓Jordan AI flags the overrun in real time — dispatcher can notify the next customer and adjust the route before the window expires
Customer asks "is the technician almost here?"	✗Dispatcher calls the technician, gets an ETA, calls the customer back — 15 minutes, two calls	✓En-route notification sent automatically when the technician completes the prior stop — customer already knows before they text
Job is completed — next steps	✗Technician drives back to the shop. Invoice is created tomorrow. Review request happens if someone remembers.	✓Work order closed at the door. Payment collected on-site. Receipt sent by text. Review request scheduled automatically.

Use Cases

Built for every type of field service dispatch operation.

HieCOR Scheduling & Dispatch works for appliance repair, HVAC, plumbing, electrical, garage door, equipment service, and any field service business that dispatches technicians to customer sites.

Appliance repair

The full-day repair dispatch

Your dispatcher has 8 appliance repair calls today across 3 technicians. HieCOR shows every unassigned job, every technician's current load, and Jordan AI's recommended assignments for each. Dispatcher confirms in under 10 minutes. Every customer gets an arrival window text by 8am. Every job brief is on the technician's device before they leave the shop.

8 jobs assigned to 3 technicians in under 10 minutes
Every customer gets an arrival window text by 8am
Every technician's device has the full job brief before departure

HVAC service

Managing emergency calls mid-day

An emergency HVAC call comes in at 11am from a commercial client with a priority SLA. Jordan AI identifies the closest technician who has the required parts and a gap in their schedule. Dispatcher re-routes with one drag on the dispatch board. The affected customer gets an arrival window update automatically. The emergency is dispatched in under 3 minutes.

Emergency job dispatched to best-fit tech in under 3 minutes
Affected customer gets an automatic arrival window update
Commercial SLA flagged and tracked from dispatch to close

Multi-tech operation

Company-wide dispatch visibility

You have 12 technicians across 3 zones, each with different skill sets and truck inventories. The dispatch board gives you one view of every technician's schedule, every active job, and every unassigned request across all zones. Jordan AI surfaces the cross-zone conflicts, the overloaded technicians, and the parts shortages before the day starts — not after the complaints arrive.

One dispatch board for all 12 technicians across 3 zones
Cross-zone conflicts and overloads surfaced before the day begins
Parts shortages flagged before a tech is dispatched short

FAQ

Questions buyers usually ask first.

Everything buyers ask before deciding whether HieCOR is the right platform.

AwarenessDoes HieCOR connect scheduling to the customer record?

Yes. Every service booking opens with the customer profile, equipment history, prior service visits, technician notes, and active warranty status already loaded. The dispatcher has the full picture before the appointment is made.

AwarenessCan HieCOR manage multiple technicians and zones?

Yes. The dispatch board shows every technician's current workload, zone, skill set, and availability in one view. Jordan AI recommends assignments based on proximity, skill match, and parts on-hand across every technician in your operation.

AwarenessDoes HieCOR send automated appointment confirmations?

Yes. HieCOR sends appointment confirmation at the moment of scheduling, arrival window notification the morning of the visit, en-route alert when the technician completes the prior stop, and completion confirmation when the job closes — all automatically.

EvaluationHow does Jordan AI help with technician assignment?

Jordan AI reads each unassigned job alongside each technician's current workload, zone, skill set, and parts on-hand. It recommends the best-fit technician for each job — the dispatcher reviews the recommendation and confirms with one click.

EvaluationCan technicians access the job brief on a mobile device?

Yes. When a job is dispatched, the full job brief — customer record, equipment details, prior service history, parts required, access notes, and internal flags — is sent to the technician's mobile device before they leave the shop.

EvaluationCan HieCOR flag jobs that are running over schedule?

Yes. Jordan AI monitors every active job in real time and flags jobs that are running over expected duration, approaching a promised arrival window, or in a routing conflict — so the dispatcher can act before the customer is affected.

DecisionHow is HieCOR Scheduling & Dispatch priced?

HieCOR Scheduling & Dispatch is included as part of the broader HieCOR service platform based on modules deployed, number of technicians, and job volume. Most businesses replace 2–4 existing scheduling and dispatch tools when they implement HieCOR. Pricing is discussed during the demo.

DecisionWhat does implementation look like for scheduling and dispatch?

HieCOR's US-based implementation team handles technician profile setup, skill set configuration, zone mapping, dispatch board configuration, automated notification setup, and integration with your customer and equipment records. Most businesses are live within 45 days.