Service Command Center

The service operating system built for businesses that dispatch, diagnose, and deliver.

Most service software manages the ticket. HieCOR connects the entire job — customer intake, scheduling, technician dispatch, on-site diagnosis, parts quoting, invoicing, and post-service follow-up — in one platform every member of your team runs on.

See a 30-minute demo Explore the platform ↓

No commitment required · US-based implementation team

8–12

disconnected tools replaced on average

dispatch · CRM · billing · parts · more

Zero

calls back to the office per completed job

everything the technician needs, on their device

45 days

average time from contract to go-live

US-based implementation team included

7 AI

employees built into every workflow

named roles · real tasks · not a chatbot

Built for service businesses across North America

Appliance repair & service HVAC Plumbing Electrical Garage door Equipment service Appliance retail & service Furniture delivery & install Home services

industries supported out of the box

no custom builds required

8–12

tools replaced per deployment

dispatch · CRM · billing · parts · more

45 days

average contract to go-live

US-based implementation team

named AI employees in every workflow

built in from day one — not bolted on

Service Lifecycle

From the first call to the follow-up — one connected workflow.

Service operations break when dispatch, technician notes, parts ordering, billing, and customer follow-up live in different tools. HieCOR connects every step from intake to invoice — so nothing falls through the cracks.

app.hiecor.com / customer / harry-smith

1Intake

Know the customer before the first call is answered.

The moment a service request comes in, HieCOR surfaces the full customer record — equipment history, past service visits, open invoices, warranty status, and preferred technician — so your team responds like they already know them.

360°Customer context, instantlyFull service history, equipment records, SMS thread, lifetime value, and open tickets — in one screen before you say hello.

✓Complete service and purchase history per customer
✓Equipment asset profiles with model, serial, and warranty status
✓Preferred technician and contact method flagged automatically
✓Open invoices, estimates, and prior tickets all linked

See it in action Explore CRM & Customer History →

app.hiecor.com / dispatch / route-board

2Schedule

Schedule the right technician for the right job.

Drag-and-drop dispatch board shows every technician, truck, and time block in one view. Assign jobs based on skill, zone, availability, and customer priority. HieCOR flags conflicts, overbooking, and travel time before you commit.

1 viewEvery technician, truck, and job — one dispatch boardZone filters, skill matching, capacity tracking, and real-time status — dispatch decisions made in seconds, not minutes.

✓Drag-and-drop scheduling across technicians and trucks
✓Zone and skill-based assignment with availability tracking
✓Unassigned job queue surfaced alongside the day's schedule
✓Customer notified automatically the moment a tech is assigned

See it in action Explore Scheduling & Dispatch →

app.hiecor.com / service / SRV-9942

3Diagnose

Give your technician everything they need before they arrive.

The field service ticket puts the full job picture on the technician's device — customer profile, equipment details, reported issue, access notes, warranty status, internal job notes, and the linked estimate. No calls back to the office.

0Calls back to the office per jobCustomer profile, equipment history, site access notes, parts needed, and priority level — all on the tech's screen before they knock.

✓Full customer and equipment profile on the technician's device
✓Internal job notes, access codes, and pet warnings included
✓Warranty and service history linked directly to the ticket
✓Financial linkage shows connected estimate, invoice, and PO

See it in action Explore Service Work Orders →

app.hiecor.com / estimate / 33410

4Quote

Quote parts and labor on-site, get approval before leaving.

The technician builds the parts and labor estimate right from the job site. The customer receives a professional text-to-approve link instantly. Your team gets notified the moment it's approved — and the work order updates automatically.

<4 minFrom diagnosis to customer approvalItemized estimate built on-site, sent by text, approved by the customer — before the technician packs up.

✓On-site estimate creation with parts lookup and labor rates
✓Text-to-approve link sent to the customer instantly
✓Real-time approval notification updates the work order
✓Parts availability checked against live inventory before quoting

See it in action Explore Estimates & Proposals →

app.hiecor.com / invoice / create

5Invoice

Complete the job, collect payment, close the ticket.

When the work is done, convert the approved estimate to an invoice in one click. Collect payment on-site by card, text-to-pay, or QR code. The ticket closes, the customer record updates, and the parts inventory adjusts — all at once.

1 clickFrom completed job to closed invoiceEstimate converts to invoice, payment collected on-site, parts deducted from inventory, ticket closed — no re-entry anywhere.

✓One-click conversion from approved estimate to invoice
✓On-site payment by card, text-to-pay, or QR code
✓Parts usage automatically deducted from inventory
✓Service ticket status updates to completed instantly

See it in action Explore Service Billing →

app.hiecor.com / fulfillment / post-service

6Follow Up

Turn every completed job into a future opportunity.

After the technician leaves, HieCOR keeps working. AI flags which customers are due for a review request, which have warranty events coming, and which are candidates for a follow-up service call — ranked and ready for your team every morning.

AutoPost-service follow-up, no manual workReview requests, service reminders, and winback campaigns triggered automatically from completed job data.

✓Review requests sent automatically after confirmed completions
✓Warranty expiry and service due reminders triggered by AI
✓Winback campaigns for customers overdue for a return visit
✓Full job outcome tracked — parts used, time on-site, payment collected

See it in action Explore Service Reminders →

Core Capabilities

Built for service businesses that need more than a work order app.

HieCOR connects dispatch, field technicians, parts inventory, billing, customer communication, and AI-powered follow-up into one operating system.

📋

Dispatch & scheduling

A full-day dispatch board that shows every technician, truck, and job in one view. Assign by zone, skill, and availability. HieCOR flags overbooking, travel conflicts, and priority escalations before they become customer problems.

Drag-and-drop dispatch Zone & skill matching Unassigned job queue Tech mobile app

🔧

Field service & work orders

Give your technicians a complete job picture before they knock on the door — customer history, equipment profile, reported issue, access notes, warranty status, and linked parts order. No calls back to the office.

Field service tickets Equipment asset profiles Parts lookup on-site Proof of completion

💬

Customer communication

Automated appointment confirmations, tech-on-the-way notifications, estimate approval links, and post-service review requests — all sent by text from HieCOR without anyone on your team manually triggering them.

2-way SMS Appointment reminders Text-to-approve Review requests

📦

Parts & inventory

Check parts availability before quoting. Deduct usage automatically when the job closes. Receive reorder alerts before you run out. HieCOR keeps your parts inventory accurate without anyone manually updating a spreadsheet.

Parts inventory control Live availability lookup Auto-deduct on close Reorder alerts

💳

Service billing

Collect payment on-site the moment the job is done. Convert estimates to invoices in one click. Accept card, text-to-pay, or QR code. Every transaction syncs to the customer record, the work order, and your reporting dashboard.

On-site payment Estimate-to-invoice Text-to-pay Service billing reports

📈

Service reporting & AI

Track first-visit fix rates, technician productivity, revenue per job, and customer satisfaction in one dashboard. AI surfaces which customers are overdue for service, which warranties are expiring, and which jobs have unresolved follow-ups.

Service KPI dashboard Technician performance AI revenue insights Warranty tracking

AI Employees

Four AI employees working your service operation every day.

HieCOR AI Employees aren’t chatbots — they’re role-specific team members built into your service workflows, reading your real job, customer, and parts data to reduce manual work and surface revenue you’d otherwise miss.

Mark

Service Technician AI

🔧

→Reviews the job ticket before dispatch and flags missing info, parts risks, and access notes the technician needs
→Checks parts availability against live inventory before the tech leaves the shop
→Surfaces the customer’s full equipment and service history so first-visit success rates improve

Meet Mark →

Jordan

Delivery & Field Operations AI

🚚

→Flags delivery and service routes with timing risk before the day starts so dispatch can act proactively
→Prepares customer arrival window updates for your team to review and send
→Surfaces exceptions — delayed stops, missing confirmations — before they become inbound calls

Meet Jordan →

Taylor

Customer Support AI

💬

→Drafts responses to customer inquiries with full job context and history already attached
→Flags inbound messages with urgency indicators so your team prioritizes the right ones first
→Monitors open tickets for delayed follow-up and surfaces them before customers escalate

Meet Taylor →

Morgan

Revenue Growth & Marketing AI

📣

→Identifies customers overdue for a service reminder or warranty follow-up and queues them for outreach
→Times review requests after confirmed positive completions — not after complaints
→Surfaces winback opportunities for customers who haven’t had a service visit in over 12 months

Meet Morgan →

Service Use Cases

Built for service businesses where every job is different.

HieCOR is strongest where service operations require more than a scheduling app — where diagnosis, parts, billing, and follow-up are part of every job.

Appliance repair

Appliance service & repair businesses

Your tech arrives to a washer that won’t start. HieCOR has already surfaced the customer’s equipment profile, service history, warranty status, and the parts most likely needed for that model — before they knock. They diagnose, quote, and collect payment on-site. No paperwork, no callbacks.

Equipment asset profiles with full service history
On-site estimate with parts availability checked live
Payment collected and ticket closed in the field

HVAC & trades

HVAC, plumbing & electrical contractors

You run multiple technicians across multiple zones. You need dispatch visibility, job priority tracking, customer communication, and parts inventory — all without five different software subscriptions. HieCOR gives your office and field teams one system that keeps every job moving.

Multi-tech, multi-zone dispatch in one board
Priority escalation flagged before it reaches the customer
Automated customer updates at every job milestone

Retail service

Retailers who also service what they sell

You sold the appliance, scheduled the install, and now you’re handling the service call. Your POS and service system don’t talk. HieCOR makes the original sale, the delivery, the installation, and every service call part of one connected customer record — so your team always knows the full story.

Sale-to-service history in one customer record
Service tickets linked to the original invoice and delivery
Warranty tracking connected to original purchase date

Why HieCOR

What changes when your service team runs on one platform.

The operational problems most service businesses live with every day — and what HieCOR does differently.

Situation	Without HieCOR	With HieCOR
Customer calls in for service	✗Rep scrambles across 3 systems to find customer, equipment, and history	✓Full profile surfaces instantly — equipment, history, warranty, and preferred tech on one screen
Technician arrives on-site	✗Tech calls the office for job details, access codes, and parts needed	✓Complete job packet on their device — customer profile, equipment history, notes, and parts checklist
Parts needed for the repair	✗Tech guesses or calls warehouse; parts may not be in stock when the job starts	✓Live inventory check before dispatch; AI flags parts risk before the tech leaves the shop
Quote is needed on-site	✗Tech writes it up by hand or calls the office; customer has to wait hours for a formal quote	✓Estimate built on-site, text-to-approve link sent instantly, approved and confirmed in under 4 minutes
Job is complete	✗Paper invoice handed to customer; office manually enters into billing system later	✓Payment collected on-site, invoice closed, parts deducted from inventory, ticket completed — all in one click
Post-service follow-up	✗Review requests sent manually (or not at all); no warranty tracking; no service reminders	✓AI triggers review request, warranty reminder, and next-service alert automatically after job completion

FAQ

Questions service businesses ask before choosing HieCOR.

Covering awareness, evaluation, and decision — the questions that actually determine whether a platform is the right fit.

AwarenessIs HieCOR a replacement for our current scheduling or dispatch software?

Yes, for most service businesses. HieCOR includes scheduling, dispatch, technician field access, work orders, parts inventory, customer communication, invoicing, and AI-powered follow-up — replacing what most businesses currently run across 8–12 separate tools.

AwarenessDoes HieCOR work for businesses with multiple technicians and trucks?

Yes. The dispatch board is designed for multi-technician, multi-truck, multi-zone operations. You can view the full day across every technician simultaneously, assign jobs by skill and zone, and track real-time status from one screen.

AwarenessCan technicians use HieCOR on their phone in the field?

Yes. Technicians access their full job ticket, customer profile, equipment history, parts checklist, estimate builder, and payment collection from their mobile device. No calls back to the office required.

EvaluationHow does HieCOR handle parts inventory for service businesses?

HieCOR tracks parts inventory in real time — checking availability before quotes are built, deducting usage automatically when jobs close, and flagging reorder points before you run out. AI also surfaces parts risk before dispatch so technicians don’t arrive without what they need.

EvaluationWhat does migration from our current service software look like?

HieCOR’s US-based implementation team manages data migration from most common field service and CRM platforms. A standard migration covers customer records, equipment profiles, service history, and job templates. Most service businesses go live within 45 days.

EvaluationCan HieCOR handle both service and retail in one platform?

Yes — this is one of HieCOR’s strongest differentiators. Businesses that sell, deliver, install, and service can run the entire customer lifecycle in one system. The original sale, the delivery, the installation, and every service visit are connected in one customer record.

DecisionHow is HieCOR priced for service businesses?

HieCOR is priced based on the modules you deploy, your number of technicians, and job volume. Because most service businesses replace 8–12 existing software subscriptions, HieCOR is typically cost-neutral or better within the first year. Pricing is discussed during the demo.

DecisionWho supports us after go-live?

Every HieCOR customer is assigned a dedicated US-based Customer Success Manager. Support is available during business hours with escalation paths for critical operational issues. Most service businesses are fully self-sufficient within 30 days of go-live.