Appliance retailers who also service what they sell run two operations that must work as one — a showroom that captures the sale and warranty, and a service department that needs the full purchase history to fix it right the first time. HieCOR connects the sale, the delivery, the installation, the warranty, and every future service call on one customer record.
No commitment required · US-based implementation team
From the showroom sale to the delivery to the warranty repair years later — one connected record follows every appliance you sell.
See a 30-minute demoCore Capabilities
HieCOR connects showroom sales, delivery and installation, warranty tracking, parts inventory, and service dispatch in one platform built for retailers who sell and service the same products.
Build the appliance sale with model, serial number, extended warranty, and protection plan details captured on the transaction — connected to delivery scheduling and the customer's service history.
Jordan schedules delivery and installation with the specific appliance model, installation requirements, and old unit removal noted — sending arrival window and completion notifications automatically.
Track manufacturer warranty and any extended protection plan coverage from the purchase date — with Morgan scheduling expiry reminders and Mark verifying coverage status before every service visit.
When a customer calls about an appliance you sold them, Mark briefs the technician with the exact model, installation date, and prior service history — whether the call comes 6 months or 6 years after the sale.
Alex tracks parts inventory specifically for the appliance brands and models you sell — so the parts most likely needed for a covered repair are the parts most likely to be in stock.
Alex verifies warranty coverage status before any invoice is generated — ensuring covered repairs are not mistakenly billed to the customer and customer-paid repairs are billed completely and accurately.
AI Employees
Mark, Jordan, Alex, and Morgan each cover a stage of the appliance ownership lifecycle — from delivery through years of warranty and post-warranty service.
Mark
Service Technician AIJordan
Field Operations AIAlex
Inventory & Supply Chain AIMorgan
Revenue Growth AIWhy HieCOR
The gaps most retail and service businesses live with every day — and what HieCOR does differently.
| Situation | Without HieCOR | With HieCOR |
|---|---|---|
| Customer calls about a washer they bought 14 months ago | ✗Service team has no record of the original sale or warranty terms. Has to ask the customer to find their receipt or call the sales floor. | ✓Service team sees the model, purchase date, warranty status, and any prior service immediately — no need for the customer to dig up a receipt. |
| Scheduling delivery for a new refrigerator with old unit removal | ✗Delivery team coordinates manually, sometimes missing the removal request or arriving without the right equipment for the installation. | ✓Jordan has the installation requirements and old unit removal noted on the delivery record — the crew arrives prepared for the specific job. |
| Determining if a repair is covered under warranty | ✗Technician or office staff has to manually check the purchase date against the warranty term, sometimes getting it wrong. | ✓Mark verifies warranty coverage status automatically before the service visit — both the technician and the customer know upfront whether the repair is covered. |
| Billing a warranty-covered repair | ✗Repair is occasionally billed to the customer by mistake when warranty status isn't checked carefully. | ✓Alex verifies coverage status before the invoice generates — covered repairs are never mistakenly billed to the customer. |
| Customer's extended warranty is expiring next month | ✗Nobody notices. Customer finds out their coverage lapsed only when something breaks after expiry. | ✓Morgan sends a reminder before the warranty expires — giving the customer the chance to renew or extend coverage, and giving the business a touchpoint that often leads to a service or upsell conversation. |
Use Cases
HieCOR works for appliance retailers with an in-house service department, multi-location appliance chains, and retailers who service appliances they did not originally sell.
Single-location appliance retailer
A customer buys a dishwasher with installation and a 3-year extended warranty. 18 months later they call about a leak. Your service team pulls up the record instantly — model, install date, warranty status (covered). Technician is briefed before departure. The repair is completed and billed correctly as a warranty claim — at no cost to the customer.
Multi-location appliance chain
A customer bought a range at Location A and calls Location B's service line because it's closer to their new home. Location B has full access to the original purchase, warranty, and any service history from Location A — the customer does not have to explain anything or prove their purchase.
Retailer servicing non-sold appliances
Your service department takes calls for appliances you sold and appliances customers bought elsewhere. Mark and Alex correctly differentiate — appliances with your warranty record are checked for coverage automatically, while non-sold appliances are billed as standard customer-paid repairs from the start, with no confusion between the two.
Appliance retailers with an in-house service department report faster repair completion when technicians arrive already knowing the model, warranty status, and prior service history.
See a 30-minute demoFAQ
Everything buyers ask before deciding whether HieCOR is the right platform.
AwarenessCan HieCOR connect appliance sales to the service department?
Yes. The original sale — model, serial number, warranty, and protection plan — is connected to the customer record that the service department sees on every future call, whether that call comes 6 months or 6 years after the sale.
AwarenessDoes HieCOR track delivery and installation requirements?
Yes. Jordan schedules delivery and installation with the specific appliance model, installation requirements such as gas or electrical connections, and old unit removal noted on the delivery record.
AwarenessHow does HieCOR verify warranty coverage before a service call?
Mark verifies warranty and protection plan coverage status automatically before every service visit — so the technician and the customer both know upfront whether the repair is covered before the visit happens.
EvaluationHow does HieCOR prevent billing errors on warranty-covered repairs?
Alex verifies warranty coverage status before any invoice generates — ensuring covered repairs are never mistakenly billed to the customer and customer-paid repairs are billed completely and accurately.
EvaluationCan HieCOR manage service for appliances purchased at a different location or elsewhere?
Yes. For multi-location retailers, the customer and warranty record are accessible across all locations. For appliances purchased elsewhere, HieCOR correctly identifies them as standard customer-paid repairs from the first interaction with no warranty record to check.
EvaluationHow does Morgan handle warranty expiry reminders?
Morgan schedules manufacturer warranty and extended protection plan expiry reminders automatically from the original purchase date — giving customers the opportunity to renew or extend coverage before it lapses.
DecisionHow is HieCOR priced for appliance retail and service businesses?
HieCOR pricing for appliance retail and service businesses is based on modules deployed, number of locations, and transaction volume. Pricing is discussed during the demo.
DecisionWhat does implementation look like for an appliance retail and service business?
The US-based implementation team handles product catalog and warranty term setup, delivery and installation workflow configuration, service dispatch integration with sales records, and parts catalog alignment to your sales mix. Most appliance retail and service businesses are live within 45 days.
Most appliance retailers who go through a HieCOR demo immediately see the gap between what their showroom system knows and what their service team can see — and what one connected record would change.
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No commitment required · US-based implementation team · Average onboarding: 45 days